Ratings based on 833 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Disappointing
Posted 13 Jul 2022 on HotelsWe had to move rooms twice because the rooms were dirty.
The first room the carpets/floor hadn't been cleaned, there was crumbs of food all over the floor and on the chair within the room. We informed the front desk, who were actually very good, and were told it would be cleaned by the time we were back from a walk. It hadn't been cleaned some 5 hours later so they move us.
The second room was the same but also had hair in the sink and bath where the room hadn't been cleaned. Again, I complained and 45 mins later they moved us.
The last room was good but the air-conditioning was not good enough considering the current temperature in Shanghai. I guess they use power saving at night to reduce their costs and so during the night is got warmer and warmer till around 7 when it started to feel cooler again.
Overall, the hotel is tired and in need of renovation. I would say it's not worth the money it cost.
by A verified traveler
Posted 2 Jan 2022 on Hotels
The view of the bund from the room was amazing. However, the room definitely need a new coat of paint and update the switches.
by A verified traveler
Poor service great facilities, views and location
Posted 15 Oct 2021 on HotelsService was quite poor from the door. My family had 5 large suitcases and some bags but we waited for a while for a bellboy or any staff at the entrance of the hotel. Had to go in and ask the person checking temperature to help and bring a trolley as well. Later, one of the staff came to help luckily but did not expect this from a five star hotel since every other hotel we have been in SH or else where had great luggage service. I told the staff at reception about the luggage situation and was totally ignored.
The only saving grace was the view of the bund, the bar and the facilities: swimming pool and hot tub. Staff at the fitness facilities were super friendly.
by A verified traveler
fab location
Posted 7 Oct 2021 on HotelsThe location of this hotel is fabulous. The Bund lies before you and you have easy access to restaurants and sceinic spots.
by A verified traveler
Posted 26 Sep 2021
The rooftop bar was great.
by A verified traveler
Posted 11 Aug 2021 on Hotels
by A verified traveler
Hot spot but is it too hot?
Posted 9 Aug 2021 on HotelsHotel with fabulous views, great restaurant with Sunday champagne brunch and excellent club service. My only complaint is that the ac in restaurants and club lounge is poor- a much mentioned complaint so I’m surprised still not rectified.
by A verified traveler
Posted 3 Apr 2021
Unfortunately, there is a construction project going on right in front of the hotel. Other than that, everything was great.
by A verified traveler
Posted 27 Feb 2021 on Hotels
