Ratings based on 130 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Close to railway station. Spacious, modern and clean. Breakfast buffet with varieties. Friendly staff.
by A verified traveler
Subpar
Posted 5 May 2024 on HotelsI have stayed in other Hyatt properties before but this was just sub-par experience. The trash wasn’t taken out during the whole stay in the hotel. There was a kitchen but no utensils (you need to call them for utensils to use). It was just an underwhelming stay unfortunately. No combs, no toothbrushes (they handed me 2 toothbrushes at the check-in). I can understand the Eco-friendly aspect as many hotels are doing it but it was just unexpected and they should have send a prior notice to carry utilities like some of the other hotels do.
by A verified traveler
Low service level than money paid.
Posted 1 Feb 2024 on HotelsLocation is next to airport. But there are no shuttle service not loke others..
Also there are fungus around shower booth. Not very friendly.
by A verified traveler
Posted 30 Jan 2024
Nice breakfast. Staff is very friendly and helpful.
by A verified traveler
Posted 24 Jan 2024
Front desk bilingual, very helpful staff, housekeeping was excellent
by A verified traveler
Posted 20 Oct 2023
Always good to be back here. Very convenient staff is friendly and helpful close by to the NECC and restaurants.
by A verified traveler
Posted 3 Jul 2023
Everything was great experience
by A verified traveler
8/10 not bad
Posted 1 Jul 2023 on HotelsRoom is very big and clean. walking distance to a mall with many eateries. the staffs of hotel are helpful and polite. Breakfast is perfect. The only con is the room turned blackout suddenly for two times during my stay, the explaination is blackedout if sensor detect motionless of guest in the room. Quite speechless to hear this.
by A verified traveler
Fantastic Hotel, very comfortable large room
Posted 7 Dec 2019 on HotelsThree night business trip, Hyatt was fabulous Hotel Friendly staff, quick check in, very spacious King Suite, super quiet, clean and comfortable room
The location is okay, although it is indeed a long walk 10-15mins from Hongqiao Railway station / Line 2 Metro). The nearby shopping area HUB has many good restaurants to cover all tastes.
I will certainly stay here again, highly recommended
by A verified traveler
Very good
Posted 27 Nov 2019 on HotelsGreat location, near Hongqiao airport, convenient.
