Ratings based on 5 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Close to French concession area
Comment from Hotel Management
12 Nov 2024 by Hotel General Manager, Solomon Carter, Hotel Management
Dear guests, thank you for choosing Hilton Shanghai City Centre! Your recognition of our team member Harry will be a great encouragement to the hotel and a driving force for our continued progress. We will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 10 Sep 2024
Nice and clean place
Comment from Hotel Management
12 Sep 2024 by Hotel General Manager Solomon Carter, Hotel Management
Dear Valued Guest, Thank you so much for your kind words! Your recognition and satisfaction with the hotel will encourage us to continue to provide the best service to our guests, and we sincerely hope that Hilton Shanghai City Centre will always be your first choice in Shanghai. We look forward to welcoming you back!
by A verified traveler
Posted 9 Nov 2024
We arrived in the Hotel at 3pm from the airport.
The room wasn’t ready and the reception told me that they are not sure if the room will be ready even an hour later. We had another schedule so we had to clean up at the public restroom and leave the hotel to go our next appointment.
Didn’t get any official apologies or a sorry note or anything. They don’t have anything to say about this situation except the room is not ready and they are not sure when the room will be ready.
Comment from Hotel Management
12 Nov 2024 by Hotel General Manager, Solomon Carter, Hotel Management
Dear Jiyoung,Thank you for taking the time to share your experience with us following your recent stay. We sincerely apologize for the inconvenience you encountered upon your arrival, especially after your long journey from the airport. Please accept our heartfelt apologies once again for the inconvenience caused. We value your feedback as it helps us identify areas for improvement and ensure that we deliver a more satisfactory experience in the future. Thank you for your understanding and patience.
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Hotel General Manager Solomon Carter, Hotel Management
Dear Valued Guest, Thank you so much for your kind words! Your recognition and satisfaction with the hotel will encourage us to continue to provide the best service to our guests, and we sincerely hope that Hilton Shanghai City Centre will always be your first choice in Shanghai. We look forward to welcoming you back!
