Ratings based on 745 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Beautiful facility! Excellent service. English speaking staff eager to assist. Very comfortable accommodations and welcoming environment. Good location for local tours hotel pickup.
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler
Posted 15 Sep 2024
This is a very living experience in the hotel, no complaints at all.
Comment from Hotel Management
18 Sep 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler from Zielonka
Posted 30 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for your stay and comment. We're glad to know you've enjoyed an unforgettably pleasant trip with us. Looking forward to seeing you soon in the near future.
by A verified traveler
refused to honor VIP discount for food/beverage
Posted 22 Jul 2024 on HotelsRoom excellent. Nice surroundings. Location not bad. Pool downstairs with sauna etc v. functional with large pool. Could do with a spruce up and harder cleaning.
However, I booked with a VIP booking. When I went to book dinner I checked, and the restaurant refused to honour the 25% discount. I went back to the reception and they also refused. I had made a special trip back with family for dinner, so this was unpleasant. So we went to a non-hotel restaurant.
The next morning I talked to the manager who admitted fault but would not make it right except for some vague promise of a discount if I stayed in the future. I asked for a voucher or something, but nothing. So I had a written unequivocal discount in writing and I am expected to take vague promises? What prompted this review is I just got an email asking me to join Millennium....
Comment from Hotel Management
24 Jul 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for choosing to stay here and for leaving your review with us. We regret about your stay here that was not well enough to meet the expectations. Your feedback means a lot for us and I will surely share it with our team to ensure that something like this would not happen going forward. Thank you again for your support, we hope to welcome you back to us when you come back in Shanghai next time so that we can get the chance to prove to you a higher standard of Millennium service.
by A verified traveler
Posted 21 Jul 2024
No VIP treat at all. Price is so high!
Comment from Hotel Management
24 Jul 2024 by Grand Millennium Shanghai Hongqiao, Hotel Management
Dear guest, thank you for choosing to stay here and for leaving your review with us. We regret about your stay here that was not well enough to meet the expectations. Your feedback means a lot for us and I will surely share it with our team to ensure that something like this would not happen going forward. Thank you again for your support, we hope to welcome you back to us when you come back in Shanghai next time so that we can get the chance to prove to you a higher standard of Millennium service.
