Ratings based on 43 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Thumbs up
Posted 15 Apr 2024 on HotelsVery good hotel, outskirts of the centre, great selection of food.
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 29 Oct 2023
Great hotel!
by A verified traveler
Posted 18 Apr 2023
The central AC is not working. So hot! They did give us a fan, but for a five star, it’s not acceptable not to have a working AC.
Comment from Hotel Management
19 Apr 2023 by Clement Xu, Hotel Management
Dear Sir/Madam,Thank you very much for taking the time to provide us with comments about your recent stay at Crowne Plaza Shanghai Pujiang. We regret to learn that the stay did not meet your expectation due to the room temperature. Recently, Shanghai is in the seasonal changing time, but the central air conditioning heating/cooling mode cannot be changed immediately. What you pointed will be our focus to improve guest experience, and we will closely watch the change of weather and make timely adjustments. Looking forward to welcome you back in the future.Thank youGeneral ManagerClement Xu
by A verified traveler from Colorado
Posted 11 Dec 2019
This was a very nice hotel, and you can’t beat the price. The whole facility was clean and enjoyable, and the staff was great. While the hotel claims to have AC, it is central and turned off in December. When we arrived, our rooms were set at 26C. That’s WAY too warm for just sitting still, let alone sleeping! There was a tiny window to open that managed to cool the room by a couple degrees by the next morning, but it was still very warm. The location is probably great for conferences or work meetings, but I probably wouldn’t recommend it for tourists wanting to see the real Shanghai. It’s at least 30 minutes to the metro if you walk, and at least another 30 before you’re close enough to the tourist attractions to get off the metro. We came here at the end of our trip for some quiet and luxury, and we were glad we didn’t choose it for our whole stay in Shanghai simply because of the location. The hotel was amazing, though. We ate at two of the hotel restaurants (both delicious), and the entire hotel has a very comfortable atmosphere. As long as you’re not looking for something in the city center or walking distance to the metro, I would highly recommend this hotel.
Comment from Hotel Management
12 Dec 2019 by June Hu, Hotel Management
Dear Sarah，
Thank you very much for taking the time to provide us with comments about your recent stay at Crowne Plaza Shanghai Pujiang. We are delighted that you had enjoyed your stay pretty much here and satisfied with our restaurants. Our hotel is located in Minhang District of Shanghai, near Pujiang Town station of Metro Line 8. We offer shuttles to the metro station in week days, more details about the shuttle bus, you can contact our concierge. Looking forward to welcome you back in the future.
Best Regards,
June Hu
General Manager
Crowne Plaza Shanghai Pujiang
by A verified traveler
Posted 29 Oct 2019 on Hotels
by A verified traveler
Short and sweet
Posted 23 Oct 2019 on HotelsA short but very comfortable stay for work. The only issue I had was with breakfast as it was included on the hotels.com booking but the hotel said it wasn't. I am not sure with whom the problem lay. They allowed me some breakfast! Overall a very nice hotel.
Comment from Hotel Management
24 Oct 2019 by Management Team of Crowne Plaza Shanghai Pujiang, Hotel Management
Dear John，
Thank you very much for taking the time to provide us with comments about your recent stay at Crowne Plaza Shanghai Pujiang. We are delighted that you had enjoyed your stay pretty much, we have checked the problem you mentioned and will fix it soon. Looking forward to welcome you back in the future.
by A verified traveler
Posted 5 Sep 2019
The AC didn’t work properly so I had to turn it down to 17 celsius but the room wasn’t still cool enough and extremely humid. The front desk staffs were ok, though there was only 1 staff covering 10 other customers during check-in. Yet some other staffs at the desk weren’t doing anything so I wonder how they leverage their staffs.
Comment from Hotel Management
7 Sep 2019 by Management Team of Crowne Plaza Shanghai Pujiang, Hotel Management
Dear Guest,
Thank you very much for taking the time to provide us with comments about your recent stay at Crowne Plaza Shanghai Pujiang. We feel regret that the stay did not meet your expectation. Your feedback has been shared with hotel management team, and if it is convenient to you, please contact us as we want to know more details about your stay such as room number for our engineer colleagues to check the room. If you have any question during your stay, please contact us at any time, we are pleased to provide prompt follow up. We will enhance staff training to provide a pleasant stay to every guest. We do hope you can be visiting our hotel again upon your next arrival and we will ensure the IHG True Hospitality will be presented throughout your staying.
Management Team of Crowne Plaza Shanghai Pujiang
by A verified traveler from New York
Posted 9 Jun 2019
The property is great, but a little bit far from the city center (but it's reflected in the price). I suggest taking Didi to/from subway station, very cheap and convenient.
Comment from Hotel Management
11 Jun 2019 by Management Team of Crowne Plaza Shanghai Pujiang, Hotel Management
Dear Natali,
Thank you for taking the time to write a great review for Crowne Plaza Shanghai Pujiang, and share with other travellers for your experience. Our hotel is located in Minhang District of Shanghai, near Pujiang Town station of Metro Line 8. We offer shuttles to the metro station in week days, more details about the shuttle bus, you can contact our concierge. Looking forward to welcome you back in the future.
by A verified traveler from Los Angeles
Posted 23 May 2019
This is the best Crowne Plaza I ever stayed. The staffs are very helpful and do the wonderful job to make our stay so enjoyable and comfortable. Since I am platium IHG member so I got upgraded to a better room and also provided fruits and drinks to us. I definitely will stay here again.
Comment from Hotel Management
27 May 2019 by Management Team of Crowne Plaza Shanghai Pujiang, Hotel Management
Dear Pam（Mr./Ms.），
Thanks for sharing your feedback on your recent stay at Crowne Plaza Shanghai Pujiang as our most valued PCR member. We are delighted that you had enjoyed your stay pretty much especially our service made your stay enjoyable and comfortable. Looking forward to welcome you back in the future.
