Ratings based on 113 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 6 Dec 2024
The rooms were dated but extra spacious.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2020 on Hotels
3 out of 5
by A verified traveler

Posted 7 Sep 2019 on Hotels
Bad service overall, staff seemed unwilling to assist, Staff let this place down,
5 out of 5
by A verified traveler

Posted 4 Aug 2019
Very good! Marble every where! Nice building , nice area!
5 out of 5
by A verified traveler

Recommended - lovely hotel!

Posted 21 Jul 2019 on Hotels
Great hotel - palatial in its appearance, friendly staff - great food. Only complaint was bar closed early and room service was limited to Pringle’s. Easily accessible for Taxis and lovely garden and pool area.
5 out of 5
by A verified traveler

Great stay in the Nevernight City (Shanghai)

Posted 17 Jul 2019 on Hotels
The hotel was one of several recommended by a company that I am doing business with in China. I chose this hotel because of it's proximity to the New Shanghai Convention Center. I loved the East meets West breakfast buffet with numerous and overall healthy and delicious options. I might go back just for the buffet! There is a Metro stop that is approximately a 5 minute walk from the hotel. The Metro in Shanghai must be the cleanest subway in any city I have traveled. The neighborhood is a more affluent area of the city and quiet. The hotel has plenty of amenities such as tennis, pool, a spa and two restaurants. Lobby and rooms were beautiful. Just a side note: If you don't speak Chinese, you will need to use google translate at most hotels in China and the same is true for Chateau Star River in Pudong. There are two locations of the Chateau Star River. Be careful to book the correct one.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jun 2019 on Hotels
2 out of 5
by A verified traveler from California USA

Posted 24 May 2019
The Free WIFI is not working, the air condition is weak, the room never gets cool since outside is very HOT during the time when i stayed. I stayed in room 1209, the cold water is running slow and hot water pressure is bigger. Hard to adjust the water temperature when taking shower. The room itself is pretty big, and it comes with free breakfast daily.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Dec 2018 on Hotels
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