Ratings based on 146 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Turned down my check in request despite confirmed booking on Expedia
by A verified traveler
Posted 15 Mar 2024 on Hotels
Very good sleep and they gave my family and I a free upgrade to one with a jacuzzi. Reflective of Banyan Tree's standards and the experience exceeded my expectations!
by A verified traveler
Posted 6 Jan 2023
The unit has an epic view of the river, which is the best of the whole experience.
The bad experience can start with a bad wifi connection. the power outlet on the office desk section is broken. Hence they have to provide the power extension core. Also the fridge is not working as well.
Not to mention, somehow the AC was set at 30 degrees, which is hot as hell and cannot be changed and I have to call in a repairs guy.
Overall not a terrible experience but definitely did not hold up to its standard.
by A verified traveler
Very good!
Posted 20 Dec 2020 on HotelsVery enjoyable and fantastic stay
by A verified traveler
Posted 11 Jan 2020
by A verified traveler from Renton, WA USA
Posted 29 Oct 2019
The view was fantastic, the in room hot tub was clean and well maintained, and the staff was helpful and friendly. They also did not nickle and dime the guests for every little thing. You definitely get what you pay for at this hotel, and I wouldn't hesitate to stay there again, especially for a special occasion.
by A verified traveler
Posted 8 Oct 2019
by A verified traveler
Romantic getaway to die for
Posted 9 Jun 2019 on HotelsWhat a fabulous treat- I loved the romantic pool with the most amazing view of the Shanghai skyline and Bund. It was magical
by A verified traveler
Posted 28 May 2019 on Hotels
by A verified traveler
Posted 12 May 2019 on Hotels
