Sha Tin hotel rooms a the Mosaic Collection

"When we checked in the reception staff were polite but not too welcoming. Nothing was explained such as wi-fi, or the nearest MRT station, or that the address is on the access key holder, or the options to get to the airport. Little things that can make a huge difference to a guest's stay. On the other hand the housekeeping staff were friendly and courteous, regardless of the lack of a common language between us. I returned to reception later on to ask if there was any milk for the room and I received a stare, followed by a single "No". The bathroom wall facing the bed has a timber-like veneer which was covered in hand and finger prints. The tv turned on, but did not have any channel reception. This was promptly fixed once we called reception, and 2 attempts to explain it to the housekeeping staff. Bedding was clean. The young man that assisted us with storing our luggage after we checked out was friendly and polite. It's a good location being a stroll to Nathan Road, Temple Street, Jordan Road MRT station, Kowloon Park, Canton Road with the Royal Pacific Hotel and a couple of malls, and about a 15-20 minute stroll to Victoria Harbour/Star Ferry/Avenue of Stars."

"Room appeared clean but had lots of allergens "

"I would stay again. Shops, bus line, and trains were all close."

" Clean room and shops nearby."

"⭐⭐⭐⭐⭐ An Unforgettable Stay – The Best Hospitality We’ve Ever Experienced My wife and I had the pleasure of staying at the Regent Hong Kong for seven wonderful days, and from the moment we arrived until the day we left, every aspect of our stay was absolutely exceptional. We have been fortunate to travel extensively around the world for many years, staying in many outstanding hotels. Still, we can confidently say that the level of service we received at the Regent Hong Kong is the best we have ever experienced. One of the highlights of our stay was the incredible team at the Regent Club, who truly made our experience unforgettable. Each of them went far above and beyond to make us feel welcomed and cared for. What impressed us most was not just their professionalism but their warmth and genuine kindness. Over the course of our stay, they made us feel less like guests and more like family. Whether it was offering thoughtful menu recommendations, remembering our preferences, or taking the time to answer our questions about the best places to visit around Hong Kong. Their hospitality made every visit to the Regent Club something we genuinely looked forward to each day. Beyond the Regent Club, service throughout the hotel was outstanding. Every department we encountered demonstrated the same commitment to excellence. Thank you to everyone at the Regent Hong Kong for making our week in Hong Kong so special. We look forward to returning in the future. 🌏✨"

"Staff are so accomodating. "

"Clean room but the room is a bit too dark . Friendly staff and club lounge is very comfortable. The Location is super convenient! "

"Very convenient to talk to subway and it is next to street food stalls. My receptionist,Cindy was so patience, nice and helpful. Definitely, will come again."

"Deluxe room with comfortable bed, we stayed a few years ago and the bed was bigger. Poor slippers, bathroom supplies and no robes. Good breakfast! Good shower! Stained carpet and do a couple days there was an intense smell of bleach."