Ratings based on 412 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Carissa D, Hotel Management
Thank you, Michael, for you awesome rating! So glad you enjoyed your stay and visited us. Have a happy Autumn :)
by A verified traveler
Posted 3 Sep 2024
Sink water was very hot. There was no cold water to sink. Otherwise would certainly stay here next time visiting to Seward
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Devdatta, for your review. You were a pleasure to have, and we are thankful for your stay. Apologies on the faucets, we are having that looked at as we are closing for the season. Happy Travels!
by A verified traveler from Lindon
Posted 18 Aug 2024
The manager is so accommodating, cheerful, and kind, no matter the time of the day or night. She was the best part.
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Jill, for your review and wonderful words about Diana - she truly is something special :)We are so glad you enjoyed your stay and welcome you back any time!
by A verified traveler from Poway
Posted 18 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Douglas, for the rating! Happy travels!
by A verified traveler
Posted 14 Aug 2024
There was no hot water initially. WiFi service was very bad. Most of the time did not work.
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Jinliang, for taking the time to write a review. We are sorry the wifi wasn't stellar, we have had the router upgraded since the complaint so thank you for bringing it to our attention. Happy travels!
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Theresa, for your 5 star rating! We are thrilled you enjoyed your stay with us!
by A verified traveler
Posted 12 Aug 2024
We enjoyed our stay here. clean rooms, great staff. It Rained a lot so we spent a lot of time in the room.
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, David, for your review. We are so glad you enjoyed your stay and the staff. We definitely are a wet area up here so it's nice to know you still had a good time :)Happy travels!
by A verified traveler
Posted 6 Aug 2024 on Hotels
The staff was amazing! Outstanding customer services! One night we got to stay in one room, tue conditions weren't the best, but the second night we got moved to a much bigger and better room! I definitely recommend it. Thanks to the amazing staff for making it a great stay for us.
Comment from Hotel Management
7 Aug 2024 by Carissa D, Hotel Management
Thank you, Irina, for your review. We are so delighted to read you had such a positive experience with our team, they truly do care about their guests. We are glad you got moved and cared for and wish you a happy summer!
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Carissa D, Hotel Management
Thank you, Patrick, for the rating. We wish you happy travels
by A verified traveler
Posted 4 Aug 2024
The service was excellent! They let you keep your luggage there until it is time to check in. And they let us keep our luggage there until we boardedbour ship. I would stay here again.
Comment from Hotel Management
6 Aug 2024 by Carissa D. , Hotel Management
Thank you, Tammy, for your lovely words. We are so glad you enjoyed your time with us and our luggage holding way ;)We hope you are having a wonderful cruise and time seeing Alaskan shores :)
