Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
There is the historic part of the hotel and the modern. We accidentally booked the historic side with no elevator and very small rooms. They were very accommodating and switched us to the modern side with elevators. They have a van that will also take you anywhere you wanna go in town.
Comment from Hotel Management
3 Nov 2024 by Ma, Hotel Management
It’s great to hear that the staff were so accommodating in switching you to the modern side of the hotel! It sounds like they really go the extra mile to ensure guests have a comfortable stay. Having a van service to get around town is a nice touch, too! Thanks for sharing those details—it's helpful for anyone considering a stay at Hotel Seward
by A verified traveler
Posted 26 Oct 2024
Everything was good. We felt well taken care of there.
Comment from Hotel Management
3 Nov 2024 by Mana, Hotel Management
We are glad to hear that! Feeling well taken care of can really make a stay special. It sounds like Hotel Seward Team provided a welcoming and comfortable experience. Thanks for sharing your thoughts!
by A verified traveler
Posted 9 Oct 2024
Took 45 minutes for someone to check me in at front desk
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 25 Sep 2024
Got a great corner room with bathroom. Like the use of hard floors as cleaner than carpet.
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
It sounds like you enjoyed your corner room at Hotel Seward! Hard floors definitely have their advantages when it comes to cleanliness. It’s great that you found a room that suited your needs. Thanks for sharing
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 22 Sep 2024
We had a room without a bathroom. I’m assuming that I knew that when I booked, but didn’t remember until my husband freaked out about using a communal restroom
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We apologize for the miscommunication. You were assigned the room you booked through Expedia. Our historic wing has stayed true to it's era (1900) for this reason we have provided a detail listing of room and amenities.
by A verified traveler
Posted 16 Sep 2024
We are in our late 70s and were assigned in the older portion of the hotel. Taking luggage up and down stairs is not convenient for us. We had help getting it up but not going down. There is not elevator on that side.
The first night we stayed several visitors were going in and out their rooms slamming doors and we had to call the front desk to quiet them down.
The restaurant was great.
Comment from Hotel Management
19 Sep 2024 by Hotel Management, Hotel Management
Thank you for staying with us, we appreciate your honest feedback. We apologize for the miscommunication you were assigned the room that you booked. We have listed the historic rooms and amenities in detail in all third party reservation sites. We are sorry for the inconvenience this may have caused.
by A verified traveler
Posted 12 Sep 2024
Staff was extra nice and helpful. Did not like the idea of no breakfast and the option offered at the Edgewater was expensive and terrible!
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Thank you for staying with us, we are so glad you enjoyed your stay. We will forward your breakfast concerns with our upper management.
by A verified traveler
Posted 12 Sep 2024
Have stayed here twice and was happy with the accommodations both times.
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Thank you for staying with us, we are so glad you enjoyed your stay.
