Ratings based on 566 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 4 Nov 2024
This is a nice, clean little hotel.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for taking to time to leave a review, we're glad to hear that you enjoyed your stay!
by A verified traveler
Posted 21 Oct 2024
We needed an accessible room due to my wife's disability. We did book last minute and there were not any accessible rooms. We could have made do with the 2nd floor non accessible room, however there wasn't an elevator, and that spoiled our stay. My wife with MS had to climb 18 stairs, due to no elevator. Was rough!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
We would have loved to accommodate a first floor room for your stay, but as you stated, we were sold out! Please reach out to us directly for any future reservations so we can do our best to get you into more comfortable accommodations.
by A verified traveler
Posted 20 Oct 2024
It was a very, adequate room and breakfast
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Thank you for 5 stars!
by A verified traveler
Posted 18 Oct 2024
The young woman at check in was very unfriendly, she needs to be trained in customer service. The bed was cushy and comfortable. I would stay here again just for the bed. The water takes a while to get warm at 5 in the morning, but it did get warm.
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
We're sorry to hear that you had a poor experience upon arriving at the the hotel, but we're glad to hear that you enjoyed the beds!
by A verified traveler from Fort Wayne
Posted 15 Oct 2024
We were given a room on the 2nd floor with 2 elderly and no elevator
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
We do apologize for the inconvenience of the 2nd floor room, please reach out to us directly to put in a request for ground floor, we try to accommodate as many requests for ground floor as possible!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Thank you for 5 stars!
by A verified traveler
Posted 12 Oct 2024
Staff person was very friendly and helpful.
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to leave a review, we're glad that you had a great experience with our crew, we look forward to making our guests visits awesome!
by A verified traveler
Posted 7 Oct 2024
Customer service was above and beyond. We originally had reservations at another hotel, but they were unable to accommodate an early check in. We were traveling for a wedding and wanted to be able to get ready at the hotel instead of driving in our wedding attire. I called Cobblestone and spoke with Carmen who was very cheerful and said she would be happy to let us check in early, and said she would be at the front desk on the day of our arrival. She suggested I call the morning of to make sure our room would be ready. When I called that morning she remembered me and said she had told the housekeeper that morning to make sure our room was ready. The room was spotless, the beds very comfortable, and the property is quiet. One of the best hotel experiences I’ve ever had. We heard they had fresh baked cookies in the early evening, but we stayed out late, so we missed out on that. I would absolutely recommend the hotel! Also, down the road is a fabulous Mexican restaurant. Thank you Cobblestone and thank you Carmen.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to leave such a kind review! We're glad to hear that you had a wonderful experience during your stay! We're blessed to have Carmen on our team, I'm happy to hear that she made your stay special!
by A verified traveler from Thermopolis
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Thank you for 5 stars!
