Ratings based on 81 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
6 Oct 2024 by CHA, Hotel Management
We are surprised by this review, as we were not alerted to any issues during your stay. We do wish you'd given us some feedback on why you rate your stay so poorly.
by A verified traveler
Posted 27 Aug 2024
Super cute apartment
Comment from Hotel Management
27 Aug 2024 by Rissie , Hotel Management
Thank you so much for your kind review! We are glad you enjoyed your stay!
by A verified traveler
Posted 5 Aug 2024
The room was very small and poorly maintained, and not very clean.
Comment from Hotel Management
6 Aug 2024 by CHA, Hotel Management
I'm sorry to hear you felt that way. Our housekeepers work very hard and I inspected the room myself, so I know it was clean. However, you did choose to stay in a building that is over 100 years old, so perhaps that was not to your liking.
by A verified traveler
Posted 28 Jul 2024
I loved how easy check in was and we really enjoyed the Seward Alehouse just up the street!
Comment from Hotel Management
28 Jul 2024 by cha, Hotel Management
Thank you for your kind review! We are so glad you enjoyed the space and had a good stay!
by A verified traveler
Posted 27 Jul 2024
Very cute and clean. Love the history.
Comment from Hotel Management
27 Jul 2024 by CHA, Hotel Management
Thank you so much for your kind review! So glad you enjoyed your stay and appreciated the property!
by A verified traveler from Hahira
Posted 27 Jul 2024 on Travelocity
It was fun to stay in such a historical space. Nothing fancy but we had everything we needed. Theres lots of places to eat and drink and shop right out the front door. We loved walking along the water in the evenings after our adventures. Perfect for two and a third if they dont mind the pullout couch. I'd stay again.
Comment from Hotel Management
27 Jul 2024 by CHA, Hotel Management
We are so glad to hear you enjoyed your stay at our property and had a wonderful time in Seward. We would love to host you again! Thank you for your review!
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by CHA, Hotel Management
Hi Roger, this review is a bit insulting, considering we went out of our way to try to help you get a refund for your booking when you cancelled literally AFTER you checked in. I'm not sure what you expected, but the property description is accurate and our staff have been nothing but helpful to you.
by A verified traveler
Posted 8 Jul 2024
The property was well-kept for its age. The studio unit itself was clean and cozy. The location was central to many shops and things to see.
The noise from people walking through the hallway and up/down the stairs wasn't muted by our apartment walls and made sleeping difficult. We had also paid for a queen unit and had a full-size bed instead. There was no discernable thermostat and we both were too warm overnight.
Comment from Hotel Management
19 Jul 2024 by CHA, Hotel Management
So sorry about the temperature issue, the rooms have very old school heaters which can actually be adjusted by occupants, but maybe that isn't clear in the literature in the room. As far as the noise is concerned, we do ask guests to maintain awareness of quiet hours from 10pm. Glad you enjoyed the location and appreciated the cleanliness!
by A verified traveler
Posted 25 Jun 2024
Liked the property (we rented #8). It was clean, excellent location, and more spacious than expected. Kitchen was stocked with just enough for two. We often ate meals in the apartment. Would stay here again.
Comment from Hotel Management
2 Jul 2024 by CHA, Hotel Management
We are so glad you enjoyed your stay! Welcome back any time.
by A verified traveler
Posted 16 Jun 2024 on Hotels
We enjoyed our stay in Seward and the B & H was a large part of that. The location is fantastic. Getting in out is very easy. With that being said our room did not really lock. You could get the latch to catch but a little pressure and it would open. We did not feel safe leaving our valuables in the room. The staff was fantastic. Gave a place to relax while we waited for the room they were putting a TV in. All in all we really liked it and would stay again. Paulette and Gina.
Comment from Hotel Management
17 Jun 2024 by cha, Hotel Management
We are sorry to hear about the locking issue, we will definitely get that looked at. We would love to host you again!
