Ratings based on 312 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 31 May 2024 on Hotels
by A verified traveler
Posted 30 Apr 2024
Great hotel bit a little far out if you want to walk everywhere. Would be good option if you are happy to taxi or use public transport. Pool was a nice extra.
Comment from Hotel Management
4 May 2024 by Iñaki Ambrojo GM Hotel Virgen de los Reyes, Hotel Management
Dear Nancy, We would like to thank you for this review about your recent experience in our hotel.We are pleased you had a pleasant experience with us. We are sorry that our location didn't meet all your expectations. Our location in the vibrant Nervión/Santa Justa district offers a unique opportunity to explore Seville with convenient access to public transport and local amenities. We are also just a short distance from the city center, providing a balance between tranquility and the city's vibrant life.At Hotel Virgen De Los Reyes, we are dedicated to ensuring a comfortable and enjoyable stay for all our valued guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards,Iñaki Ambrojo GM Hotel Virgen de los Reyes
by A verified traveler
Posted 20 Apr 2024
Large and comfortable room. Amazing breakfast, included tons of variety. Many restaurants nearby.
Comment from Hotel Management
22 Apr 2024 by Iñaki Ambrojo GM Hotel Virgen de los Reyes, Hotel Management
Dear Ary,Thank you for such a great review.The satisfaction of our guests during their stay among us is very gratifying for our team.We are also grateful for your comments about the good selection of quality products on our breakfast buffet and are glad you were able to make the most of it.We look forward to a return visit from you in the future.Best wishes,Iñaki Ambrojo GM Hotel Virgen de los Reyes
by A verified traveler from The Villages
Posted 17 Apr 2024
Great
Comment from Hotel Management
20 Apr 2024 by Iñaki Ambrojo GM Hotel Virgen de los Reyes, Hotel Management
Dear Mike,Thank you for such a great review.We are pleased that we were able to meet all your expectations.We look forward to a return visit from you in the future.Best wishes,Iñaki Ambrojo GM Hotel Virgen de los Reyes
by A verified traveler
Posted 6 Apr 2024 on Hotels
We booked the hotel because it said it had parking. When we arrived there was no parking available-so very disappointed. The staff gave us good instructions on how to get to a local 24 hr car park that was very close, but that was an extra €40 we did not expect to pay. We expected to have a kettle and hot drink making facilities. Otherwise it was clean and friendly and the breakfast was good.
Comment from Hotel Management
9 Apr 2024 by Iñaki Ambrojo
GM Hotel Virgen de los Reyes, Hotel Management
Dear Susan,We appreciate that you took the time to share your experience with us.We are very sorry for the inconvenience caused by the lack of parking availability during your stay, as you will understand we have a limited amount of parking spaces and sometimes our spaces are sold out. We understand that this may have caused you some inconvenience. We appreciate your kind words about our staff and their efforts to help you find alternative parking.We regret that the absence of a kettle in the room did not meet your expectations. We make it a priority to maintain a clean and welcoming environment for our guests, as reflected in your comments about the cleanliness of the rooms and the general condition of our hotel. We sincerely appreciate your complimentary comments about the service and breakfast and are delighted to know that these aspects enhanced your experience with us.We understand that the comfort of the room is essential, and while it appears that there was some dissatisfaction, we hope that the positive elements of your stay have compensated for this.We do hope to have the opportunity to welcome you back in the future. Best regards,Iñaki Ambrojo GM Hotel Virgen de los Reyes
by A verified traveler
Posted 18 Mar 2024
The hotel is very close to the main train station of Seville and the airport. It's also very close to a big shopping centre and the metro station for going into the centre. Due to issues with our flight we arrived much later than expected and we were upgraded to a superior room. We were mostly out in town during our stay so did not make much use of the facilities, however the free wine that came with the superior room was most welcome as our departure day was my birthday. Our stay was very pleasant and we would definitely stay there again if we were to go back to Seville.
Comment from Hotel Management
20 Mar 2024 by Iñaki Ambrojo
GM Hotel Virgen de los Reyes, Hotel Management
Dear Marios,Thank you for this great review.We're delighted to hear that our proximity to the main train station and local shopping centers added convenience to your stay. It's fantastic to know that the complimentary wine was a pleasant addition to your birthday celebration. We're also glad that the unexpected upgrade to a superior room enhanced your visit.We look forward to welcoming you back in the future.Yours sincerely,Iñaki Ambrojo GM Hotel Virgen de los Reyes
by A verified traveler
Will be returning!
Posted 14 Feb 2024 on HotelsGreat location, 30 minnwalk into centre or 11 mins by bicycle (we rented during our stay and secured them overnight in the hotel garage). Junior suite was perfect formour family, spacious and modern with tea making facilities. Other rooms don't have kettles. If taking car then call ahead to reserve as limited places - can't fill tall cars as steep hill down into garage with max head clearance of 1.70m. Amazing customer service from Julian, he was the best!
Comment from Hotel Management
16 Feb 2024 by Iñaki Ambrojo
GM. Hotel Virgen de los Reyes, Hotel Management
Dear Michelle,Thank you for taking the time to share your review. We're thrilled to hear that our Junior Suite met your family's needs with its spacious and modern amenities.It's fantastic that you took advantage of our excellent location for exploring the city by bicycle and appreciated our secure parking options. Your kind words about Julian and our team's exceptional customer service are truly valued and will be shared with them. While the hotel garage is indeed convenient, we apologize for any inconvenience the height restriction may have caused and appreciate your proactive suggestion to call ahead for reservations.It would be a pleasure to have you return in the future.Yours sincerely,Iñaki Ambrojo GM. Hotel Virgen de los Reyes
by A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Nice hotel
Posted 8 Oct 2023 on HotelsGreat hotel, very nice staff! Pool is nice, but not roof top.
Comment from Hotel Management
9 Oct 2023 by Iñaki Ambrojo
GM Hotel Virgen de los Reyes, Hotel Management
Dear Christina,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that you found our staff to be very nice and appreciated the pool area. Our team always strives to provide excellent service to ensure a comfortable stay for our guests.Regarding our outdoor swimming pool, we hope you were pleased with it during your stay, although it is not located on the roof terrace.We hope to welcome you back in the future. All the best,Iñaki Ambrojo GM Hotel Virgen de los Reyes
