Ratings based on 534 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Our room was very well-appointed and spacious. There was a living room area and kitchenette with a fridge, sink, microwave, burner and dishes/utensils. The mini- bar items water, coke and beer were included in our stay. They also have us apples. The room was clean although, the shower walls could use a good scrub with a brush. The location was excellent, close to the cathedral, palace, bars and restaurants. Staff was nice. WARNING: this is an unattended property and I got an email a few days before that we had to check in at another property and then walk there. They said it was 5 minutes walk, but it was more. The cobblestone roads took a toll on our luggage wheels. It's on a very narrow road so Uber pickup is not easy. Only stay here if you walk well. We were fine, but i imagine others would have a problem.
Comment from Hotel Management
25 Nov 2024 by Guest Service, Hotel Management
Dear Guest,Thank you very much for your time and sharing your experience with us.We appreciate that you mention the attention of our staff and that you mention that the key collection takes place in another building, so that future travellers can read it before booking.Regarding the shower, we think we know what you are referring to and rather than cleanliness it is the type of wall material that has that strange colour.If you would like to come back please do not hesitate to contact us.Best regards,Aida Valdés.
by A verified traveler
Posted 18 Nov 2024
Excelente propiedad, ubicacion y la atencion increible. El personal tuvo muchos detalles e hizo de nuestra estadia una bien placenteta.
Comment from Hotel Management
20 Nov 2024 by Guest Service, Hotel Management
Estimada Sra. López,Agradecemos su tiempo y que comparta su experiencia con nosotros.Es un placer saber que nuestro personal cuidó los detalles de su estancia y mejoró su impresión.Si quieren volver, estaremos encantados de atenderles.Un saludo,Aida Valdés.
by A verified traveler
Posted 6 Nov 2024
Great location - very close to all the attractions. Cathedral right around the block. The rooms are very spacious suites with fully equiped kitchen. We booked 3 rooms. All had different configurations but all excellent. Very clean with great cleaning staff. We were there last week of October and there were plenty of restaurants within a block or two. The only thing to be aware of is the check in desk is at another property so you'll have to either lug your luggage there and back or leave your luggage there with somebody while you head off to check in. Nicole at front desk was wonderfully friendly and efficient. Check out is a breeze - just leave the key in the room and shut the door. Will definitely stay there again!
Comment from Hotel Management
9 Nov 2024 by Guest Service, Hotel Management
Dear Sr. Ghalib,Thank you very much for letting us be part of your trip to Seville and for your review. We are flattered by your comments about your recent stay.As you mention each suite has a different decoration and distribution but all in the same line which invites you to know them all.Thank you very much for mentioning the work of our colleague Nicole.Should you wish to return, please do not hesitate to contact us. A greeting,Aida Valdés.
by A verified traveler
Posted 31 Oct 2024
Maria and her staff was friendly, professional, and courteous! I would recommend and return here in the future.
Comment from Hotel Management
4 Nov 2024 by Guest Service, Hotel Management
Dear Mr. Samurai,Thank you very much for your time and sharing your experience with us.Thank you very much for mentioning the work of Maria and the rest of the staff, we will congratulate them on your behalf.Looking forward to welcoming you back next time you are in Seville.A greeting,Aida Valdés.
by A verified traveler
Posted 21 Oct 2024
An excellent 3-night stay here. Staff were extremely helpful and the accommodation is very central but quiet. Would definitely stay there again.
Comment from Hotel Management
23 Oct 2024 by Guest Service, Hotel Management
Dear Mr. David,Thank you very much for your time and sharing your experience with us.Thank you very much for mentioning the work of our team.Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdés.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Guest Service, Hotel Management
Dear Mr. Josh,Thank you very much for your time and sharing your experience with us.Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdés.
by A verified traveler from Seattle
Posted 15 Oct 2024
Overpriced but and no reception (it’s a 10 minute walk to check in) but nice place in a very central location. Very nice room.
Comment from Hotel Management
17 Oct 2024 by Guest Service, Hotel Management
Dear Mr. Matthew,Thank you very much for your time and sharing your experience with us.It is a pleasure to know that you liked the room.Regarding the key collection, we appreciate that you mention that it is done in another location, so future travelers can read it before booking.If you want to come back, do not hesitate to contact us.A greeting,Aida Valdés.
by A verified traveler
Posted 9 Oct 2024
Nice terrace on roof to be able have breakfast on .
Comment from Hotel Management
17 Oct 2024 by Guest Service, Hotel Management
Dear Ms. Marie,Thank you very much for your time and sharing your experience with us.As you mentioned, we have a wonderful terrace that you can enjoy at any time of the day.If you want to come back, do not hesitate to contact us. A greeting,Aida Valdés.
by A verified traveler
Posted 3 Oct 2024
Incredible location. Staff so responsive. Would book with them on my 3rd trip to spain!
Comment from Hotel Management
5 Oct 2024 by Guest Service, Hotel Management
Dear Ms. Junette,Thank you so much for share your experience and your time.We will be very happy if you come back again, please let us know.A greeting,Aida Valdés.
by A verified traveler
Posted 26 Sep 2024
Lovely spaciousrooms with comfortable bed. Very clean and well furnished with modern bathroom.
Though the two location check in process was a little laborious - the check in receptionist and the guide between the two locations were helpful, friendly and professional.
Other than streamining the check in process, the only improvement I would suggest would be to add a Nespresso or similar coffee maker.
Comment from Hotel Management
30 Sep 2024 by Guest Service, Hotel Management
Dear Ms. Janet,Thank you very much for your time and sharing your experience with us.It is a pleasure to know that you liked the rooms and our staff was able to give you directions to the Suites.We appreciate you mentioning that check-in is done at another location, so future travelers can see it before booking.Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdés
