Ratings based on 964 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Stafff extremely rude and very nasty ! Hotel has a lot of maintenance issues the general mgr treats fellow workers very unprofessional
by A verified traveler
Posted 21 Sep 2024
solid hotel good location for a reasonable price. Would recommend
Comment from Hotel Management
8 Oct 2024 by hotel san gil, Hotel Management
Thank you so much
by A verified traveler from Austin
Posted 16 Sep 2024
All staff from reception to cleaning to dining staff was very helpful and polite. The lady in the dining area name Adriana is outstanding understanding very helpful can’t say enough Kudos about her. Second or equally great is the staff at the front desk. My wife and I travel a lot for years and the staff at Hotel Gil is outstanding fabulous.
Comment from Hotel Management
8 Oct 2024 by hotel san gil, Hotel Management
Thank you so much
by A verified traveler
Posted 14 Sep 2024
The basic room was mediocre, poor maintenance. The property however was beautiful with amazing antique tile and marble. We upgraded to the 4th floor and the room was like a penthouse. Breakfast is 14pp onsite and coffee is not available for purchase until 1030am
Comment from Hotel Management
8 Oct 2024 by hotel san gil, Hotel Management
Thank you for your comments, in the time breakfast buffet is open we are not be able to offer only coffe, sorry about that. Thank you
by A verified traveler
Posted 7 Sep 2024
We was a little skeptical after the review we read and anyways the price was good, so we went. After our stay we are curious who took the time to post such negative reviews. Let me start first with the reception and restaurant stuff they amazing they do everything to make your stay wonderful. The rooms are clean and big, the pool and the roof are awesome, the restaurant has real local cuisine at a good price and quality. Eating in the patio is priceless. For whom posting false reviews regarding the parking…well I have a Tesla new model and I had no issues parking. The only problem is the street if you a big car you need to be careful but it’s ok. So at the of our stay the review is not five stars but 10
Comment from Hotel Management
8 Oct 2024 by hotel san gil, Hotel Management
Thank you so much for your really fantastics comments.
by A verified traveler
Ok
Posted 11 Aug 2024 on HotelsGood hotel only issues was ants in room ,bathroom's need updating and one member of staff she come in room 207 without asking if she allowed to come inside .She brought some towels but i was in pants
Comment from Hotel Management
8 Oct 2024 by hotel san gil, Hotel Management
Thank you for your comments and sorry for the situation. We recheck the problem with our staff.
by A verified traveler
Posted 4 Aug 2024
First of all, the room. Its a good size containing a comfortable bed, air conditioning (essential), fridge and safe. The bathroom has a bath with shower attachment and a bidet. The water pressure on the shower wasn’t too great at the time of writing but for me that was a very minor issue. I guess the only thing I expected to be there but wasn’t was coffee/tea making facilities. For me this wasn’t a huge issue as I’d booked breakfast, but for some it might be.
The staff I found to be very friendly and helpful whenever I spoke to them. The ones I spoke to also had a good level of English which helped me out enormously.
Breakfast is a good selection. Cereals and cooked, as well as a range of fruit, cheese and ham, and pastries. I’m here in the summer so I was able to have it outside in the garden which was a very pleasant way to start the day. While on the subject of food I’ll mention dinner too. I had it two nights here and found it to be of good quality with a good selection.
The only downside that I can think of really is that it’s a bit further away from the centre of the old town than some might like. It’s a 15 minute walk to the Setas. Not an issue for me particularly, but just to mention it. Also, as my room was above reception (227) there as a bit of noise in the early hours with other guests coming in from nights out.
In short, this is a hotel I really enjoyed being in and would recommend it.
by A verified traveler from Nottingham
Posted 20 Jul 2024
Great place
by A verified traveler
Lovely hotel.
Posted 18 Jul 2024 on HotelsLovely hotel. Very clean and well run.
Good breakfast in the lovely courtyard.
by A verified traveler
Hidden gem in the middle of it all.
Posted 14 Jul 2024 on HotelsExcellent location. Beautiful lobby and courtyard. Very large room. Friendly staff.
