Ratings based on 16 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
Great location. Very nice view of stream from behind cabin. Could use a new BBQ grill. Need to upgrade to Roku or app driven TV. Need to add smart TV upstairs. Add additional comfortable blankets. Overall great stay!!!
Comment from Hotel Management
21 Mar 2024 by Brian, Team Hosteeva, Hotel Management
That's awesome to hear you enjoyed your stay with us! Thank you for appreciating the view and the location. We greatly appreciate your suggestions as well and they will be taken into consideration for our upcoming guests. Do come again!
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
20 Feb 2024 by Lily, Team Hosteeva, Hotel Management
Thank you, Maria Nella! We'll be happy to host you anytime again!
by A verified traveler
Posted 30 Oct 2023 on Hotels
We really enjoyed our stay. Loved this place! Would definitly go back.
Comment from Hotel Management
31 Oct 2023 by Lily, Team Hosteeva, Hotel Management
I'm delighted to hear that you had an enjoyable stay and loved the place! Don't hesitate to reach out to us for your next trip and we'll be happy to assist you.
by A verified traveler
Posted 12 Nov 2022
Not as advertised. Metal and plastic chairs around fire pit and on top patio. Dead and live bugs throughout interior of property. Large pool table and plastic folding table in place of dining table. Multiple light fixtures and fans inoperable. WiFi provided little to no service. TV remotes broken.
Comment from Hotel Management
13 Nov 2022 by Angelica, Hotel Management
Dear Adam, we're sorry you feel that way after your stay at our place. While we appreciate you bringing the inconveniences you've encountered to our attention, we also wish you had contacted us during your stay to notify us about your unsatisfactory experience for us to be able to handle the situation properly. We were very surprised to read of those, as this cabin has been thoroughly cleaned, sanitized, and inspected before your check-in. With regard to your concern, this is the first incident with roaches that we have ever heard of at this property. We always take proactive steps to ensure that there are no pests at any of our properties by hiring a professional pest control service to inspect and treat the units on a monthly basis, so we'd be informed if there were any. Nonetheless, you may rest assured that we've arranged an additional inspection of the unit and no roaches have been confirmed. Still, the unit was thoroughly treated. The Wifi has been checked and it's working quite well. Also, metal and plastic chairs are typical for outdoor furniture. Our maintenance supervisor has also checked the TV remotes, light fixtures, and fans and all of those are operable at the property. Hope the above helps to address your concerns and that your stay was otherwise enjoyable. Looking forward to seeing you back someday for a much happier experience. Best regards!
by A verified traveler
Posted 28 Oct 2022
It is very quite, it need some fixes on the property
Comment from Hotel Management
30 Oct 2022 by Angelica, Hotel Management
Dear Jennifer, thanks for staying with us and sharing your feedback. We're happy to hear that you had an overall pleasant experience and we greatly appreciate your suggestions! You may rest assured that they will be taken into consideration for our upcoming improvements. We do hope to host you again for a really amazing stay at any of our properties!
by A verified traveler
Great view, underwhelming accomodations
Posted 5 Dec 2021 on HotelsPro: Great view. Good communication via email and text.
Neutral:
*Got lost on the way there. Later discovered there were directions sent to my email. Don't know they would save helped. Make a left at the point Google Maps says Emerald Way ends, then go another mile around lots of curvy roads. It's before the big cabin associated with CabinsUSA.
Cleanliness. I've seen better. It's just funny to assume you'll be given a to for cleaning if there's bugs on the floor and dry leaves under the pillow of the bed.
Cons: The place could use some TLC.
*The old wood furniture is charming and quaint, but old sofa and chair is just uncomfortable. The couch sinks in spots, as I think the cushions are just old and worn out. A spring is broke on the chair, so one side sinks more than the other when you sit in it. That pillow is nasty. Probably a good thing I don't have a black light
*Bugs...I don't mind lady bugs but IMO,roaches aren't cute, even when they're babies.
*Blinds... Cheap and broken. Couldn't close the blinds all the way and couldn't adjust the shade of some. I felt a little exposed even though there are no neighbors. I got dressed and yelled out the window "what do you think of these?"
The clip on the cable to hold the hot tub cover down was broken. Given the need for TLC, don't expect it to be fixed. Don't break a nail trying to own it, use a butter knife or something.
Comment from Hotel Management
6 Dec 2021 by Vivien, Hotel Management
Thank you very much for your candid review of your recent stay at our place, dear Michael. We're happy to hear you liked the view from the cabin, at the same time so heartbroken to know that your overall experience didn't meet your expectations from your review only. We're taken aback by your comments regarding the cleanliness, as the cabin was recently deep cleaned, and carefully inspected. As for the blinds, thanks for filling us in - we'll use this to upgrade our unit accordingly. Although this is very unusual, we’ve taken cognizance of your experience with us and without meaning to offer any excuses, we’ll work hard to bring about the necessary changes. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to the pleasure of welcoming you back where we’ll make every effort to ensure that you have a pleasant experience!
by A verified traveler
Posted 28 May 2021
Comment from Hotel Management
14 Jun 2021 by Martha, Hotel Management
Dear Guest,
Thank you so much for your review.
Come back again :)
by A verified traveler
Right on river
Posted 8 Jun 2020 on HotelsBeautiful location and right on the river. A little tricky to find on mountain.
Comment from Hotel Management
10 Jun 2020 by Rosie, Hotel Management
Dear guest, thank you for choosing Hosteeva! It's been great to have you! Looking forward to hosting you again for another amazing experience!
by A verified traveler
Came up way short on expectations
Posted 23 Apr 2020 on HotelsHot tub water was dirty and the cabin was dusty looked like it hadnt been cleaned in several weeks(they charge you a 200 cleaning fee so this was pretty upsetting to me), the downstairs bed was so hard and wore down you couldnt get comfortable or sleep very well. Pool table felt was cut so playing pool wasnt really in the question. The propane for the grill was basiclaly empty when we got there so we couldnt even grill. The one thing i loved about it was the scenery and the location.
Comment from Hotel Management
16 May 2020 by Rosie, Hotel Management
Dear Nathan, we are delighted to have hosted you and are sorry at the same time for not having been able to meet your expectations this time. Absolute cleanliness and ultimate comfort of our guests are our top priories and a whole team works hard towards maintaining those standards. We never want a guest to leave unhappy and we wish you could have contacted us during your stay so that we could have address those issues immediately. You may rest assured that I will forward your comments to the respective department to be addressed accordingly. Meanwhile, we will look forward to another opportunity to host you and to accommodate your needs to the best of our ability.
by A verified traveler
So so
Posted 2 Jan 2020 on HotelsSo this was a family trip to visit the mountains and visit other family that was visiting the mountains as well during the same time. The view from the porch and seeing the stream rushing by was the best.
But that’s it. The place was downright dirty! Cobwebs on all the light fixtures. Trash behind the couch. Torn-up carpet next to the fireplace. Previous people’s shoes left under the bed...
next issue was the water!
If you stay here bring plenty of bottled water! You’ll need it for your coffee, for cooking, etc... the water stinks to high heaven! I mean horrible stench! We almost didn’t even want to take a shower...
So we were gone all day and at night we’re back about to go to bed and give the kids their gummy vitamins and we open the bottle and the $15 bottoms of gummies have all melted into the bottom of the bottle! Don’t leave anything on the countertops downstairs you don’t want to fry in the sunlight that is magnified by the large windows!
You’ll have to turn the mirror in on the medicine cabinet in the bathroom BC if you’re in there especially at night anyone walking by can look into that mirror from outside and see everything inside the entire bathroom!
Make sure you know the alarm code before entering BC I didn’t read the way down the directions and the alarm went off for several minutes before I found the code! Very annoying! The hot tub was clean so that was a plus....
Comment from Hotel Management
3 Jan 2020 by Henry, Team Hosteeva, Hotel Management
Dear Michael, thank you for staying with us and taking the time to write this detailed review of our property. We appreciate your feedback and comments on the downsides of our place as it is through our guests' experiences that we are able to detect the areas of our performance that need improvement. You may rest assured that we will be addressing the issues you have pointed out with all scrutiny. Meanwhile, we would like to extend our sincere apologies to you for any inconvenience that may have occurred during your stay and hope that you will give us another chance to host you for a much better experience. We will be looking forward to accommodating all your needs and making for a truly memorable experience. Best wishes!
