Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
This reminded us of an old nursing home that was converted into a hotel. It seemed to be old and the room was damp. We did not ask for a handicap room but the entire bathroom was one big shower, including a 1950s heat lamp you could turn on. I regret paying $150 for the room. It was more like a $50 room
Comment from Hotel Management
3 Nov 2024 by Jan, Hotel Management
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 30 Oct 2024
This has been our "go to" hotel when we come into town to visit family. This stay was our worst experience sadly. We were getting ready for bed, when we realized we were not the only ones staying in our room. The small, four-legged guy was not a paying guest. Granted, this hotel is right beside a river (not a river "view", just a river behind the hotel). I immediately called the front desk, and the poor, seet young lady was totally unprepared for this sort of situation. I had to tell her to get us a different room...now. She brought the new room keys to our door, but moving is not convenient for us, as it's just me and my son with multiple disabilities. He was very shaken by the whole experience. We have to travel with a lot of "necessities", so it took 2 trips with a cart to go down the hallway, all the way next to an exit door. I'm not sure we will be going back to this location. Although she apologized, besides getting another room for us there was no offer to "make it right". I inquired, but of course it was nighttime, no supervisor was available and no one ever got back with me. When I took my first shower in the "new room" the tub/shower would not drain and the sink would not drain. Gross.
Comment from Hotel Management
2 Nov 2024 by Jan, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the issues in your room. Your satisfaction is important to us as a valued returning guestsWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope due to past experiences with us you will give us another opportunity in the future to make things right.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 28 Oct 2024
Staff very heplful, friendly and polite.
Room was very comfortable and clean. Bed was also comfortable.
Family friendly, and very welcoming.
Will definitely stay here again.
Comment from Hotel Management
30 Oct 2024 by Jan, Hotel Management
Dear Shiela, Thank you so much for coming to stay with us and for sharing your experience with others. I am thrilled that you enjoyed our hotel, staff and amenities. It makes our day to hear that you'll be staying with us again, I hope your next trip away, will not be long away.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 25 Oct 2024
The staff was very nice and very helpful. The hotel is very nice and very clean. I would stay here again.
Comment from Hotel Management
25 Oct 2024 by Jan, Hotel Management
Dear Pam,Thank you so much for coming to stay with us and for leaving us with a lovely review. It makes our day to know you enjoyed everything with us and I hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 20 Oct 2024
Very clean
Comment from Hotel Management
21 Oct 2024 by Jan, Hotel Management
Dear Lewis,Thank you so much for coming to stay with us and for leaving us a lovely review. I am pleased that you found everything clean and I hope we have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 12 Oct 2024
The very best staff!!
Comment from Hotel Management
12 Oct 2024 by Jan, Hotel Management
Dear Gaines,Thank you so much for coming to stay with us and for taking the time to share your experience. I know our team will be thrilled to hear that you found them to be the best. Your kind words will help us to continue our efforts to give all of our guests a great experience.I hope to see you soon!Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Jan, Hotel Management
Dear Selena,Thank you for coming to stay with us and for visiting the Sevierville area. I am pleased to hear that you enjoyed your stay and I hope to have the pleasure of welcoming you back very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 6 Oct 2024
We come gere once a year for the VW show in Sevierville. EXCELLENT
Comment from Hotel Management
7 Oct 2024 by Jan, Hotel Management
Dear Mark,Thank you so much for coming back to stay with us again. We love that you keep coming back each year and I hope you had a good time at the VW show. It means so much to all of us that you keep coming back and we hope to always exceed your hopes.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 30 Sep 2024
It looked very nice outside and in lobby. The room was mostly clean but old. Its very worn and rusted. But thankfully clean.
Comment from Hotel Management
5 Oct 2024 by Jan, Hotel Management
Dear Stacy,Thank you so much for coming to stay with us and for taking your time to leave us a review. Your information is very important to us and we will us your information to help improve our services to others. We hope to see you again in the future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Jan, Hotel Management
Thank you so much for coming to stay with us and for leaving us with a great rating. We are pleased that you enjoyed your stay and I hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
