Ratings based on 629 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
excellent staff
Comment from Hotel Management
4 Nov 2024 by Holiday Inn, Hotel Management
Dear JonThank you for taking the time to review your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 14 Oct 2024
Dirty room ,black mould on windows, wet running down the walls ,damp bedding ,damp carpet ,heating not working ,dirty tiles in Bath room , stains on the walls ,tear in the quilt cover ,
Comment from Hotel Management
15 Oct 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear BeverleyThank you for taking the time to review your stay. I'm sincerely sorry for the issues you experienced. We will be reviewing these with our housekeeping manager and maintenance team
by A verified traveler
Posted 20 Sep 2024
Staff were good. Parking bays too narrow. Good sized swimming pool.
Food well cooked and hot.
by A verified traveler
Posted 15 Sep 2024
The didn't let us check in because we late for like 3 hours. Even though we have 5 days rental
Comment from Hotel Management
16 Sep 2024 by Holiday Inn , Hotel Management
Dear walidThank you for your feedback. I'm sorry for any issues you experienced. Please contact the hotel directly if you would like to discuss further.
by A verified traveler
Posted 13 Sep 2024
Large dead spider in the hallway, for the 3 days of my stay. Complimentary items not replenished. Shower useless.
Comment from Hotel Management
16 Sep 2024 by Holiday Inn , Hotel Management
Dear RichardThank you for taking the time to review your stay. I am sincerely sorry for the issues you experienced during your stay. We will be sharing with the team so they can be retrained.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear RyanThank you for rating your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 8 Sep 2024
Overall we liked the property. The service was friendly and helpful. Liz on the front desk was very helpful and even helped us with our luggage as my husband is disabled. The room was clean but the it was looking a bit tired and outdated.
Comment from Hotel Management
9 Sep 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear RoyThank you for taking the time to review your stay. I'm so glad Liz helped you with your luggage. We are in the middle of a bedroom refurbishment and do hope we can welcome you back again soon.
by A verified traveler
Posted 28 Aug 2024 on Hotels
The Receptionist was wonderful.
The young ladies that brought our room service were wonderful.
The young gentleman at the bar was wonderful and went out of his way to be helpful.
Our daughter’s age of 14 was on record yet there was no extra tea cup or tooth mug for her, and there was no extra pillow for her for the sofa bed.
The choice and amount of complimentary biscuits was extremely limited, same with the tea and sugar(once again no inclusion for my 14 year old daughter), and herbal tea such as peppermint would have been welcomed.
The Full English Breakfast really was the best ever, and this hotel has one up on others with the fabulous pancake machine.
Would definitely stay at a Holiday Inn hotel again👍
Comment from Hotel Management
29 Aug 2024 by Holiday Inn, Hotel Management
Thank you for taking the time to review your stay and your lovely feedback about the staff. We will be passing this on. I'm sincerely sorry the room had not been set to completely include your daughter. If staying again please do ask for extra pillows if required and also herbal teas, as these are not standard in our rooms. We look forward to welcoming you back.
by A verified traveler
Posted 26 Aug 2024
Receptionist was so helpful we have a child with disabilities and she was so kind and thoughtful
Comment from Hotel Management
27 Aug 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear CarolineThank you for such lovely feedback. I'm so glad you enjoyed your stay and for the lovely comments about our receptionist. I do hope we can welcome you back again soon.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear LisaThank you for rating your stay. I do hope we can welcome you back again soon.
