Ratings based on 581 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Basic rooms for a Holiday in, Expensive for what it is !! Not good view from the bedrooms, Not much to do around. Luckily we were only there for one night as we were playing in a Charity Golf ⛳️ day and the Golf course was only three miles away from the hotel. I booked 4 rooms.
I called room service several times and no one ever picks up the phone and same with reception. I forgot to pack slippers, When I finally got through I was told they don’t have slippers or even the disposable ones !! When checking out there were few maintenance workers standing around the receptionist and to fight my way through to speak to receptionist to check out and no applogy from any of them !!
I have stayed in lots of hotels around the UK well as world. But found the stay here unpleasant unfortunately!!!
Comment from Hotel Management
24 Jun 2024 by Holiday Inn, Hotel Management
Dear MuzharThank you for taking the time to review your stay. I'm sincerely sorry you found it unpleasant. We will be reviewing your feedback with the team
by A verified traveler
Posted 8 Jun 2024
Good base to explore from
Comment from Hotel Management
10 Jun 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear RichardThank you for taking the time to review your stay. I'm glad you enjoyed it and do hope we can welcome you back to explore some more of the local area.
by A verified traveler
Posted 9 May 2024
My room was quite a walk and stairs with no lift. Very dark and then room key did not work so had a mammoth walk again
Comment from Hotel Management
10 May 2024 by Holiday Inn, Hotel Management
Dear sherriThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift. I'm sincerely sorry you had issues with your room key and experienced a long walk, but I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
7 May 2024 by Holiday Inn, Hotel Management
Dear MarkThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 12 Apr 2024
Great staff
Comment from Hotel Management
12 Apr 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear ClaireThank you for your 10 out of 10 rating. I'm glad you enjoyed your stay and do hope we can welcome you back again soon.
by A verified traveler
In need of renovation
Posted 20 Mar 2024 on HotelsThe room was in need of renovation. Tatty skirting boards and cracked washbasin. Lighting in the room was very dim.
Comment from Hotel Management
26 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear KathrynThank you for taking the time to review your stay. We are in the middle of a bedroom refurbishment program to renovate our rooms. I do hope you will consider staying with us again.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.
by A verified traveler
Posted 15 Mar 2024
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense.
As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Comment from Hotel Management
15 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 13 Mar 2024
Staff were super but room tired but operations manager knew and renovation in progress
Comment from Hotel Management
14 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.
