Ratings based on 579 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2023
Easy check in, quite area. Fantistic bar staff Yassine very friendly helpful man, he went above and beyond to help.
Room was clean, comfortably, very warm.
Good choice for breakfast, lovely Evelyn looked after us all, very friendly and helpful. We were a big party, nothing was a problem.
Comment from Hotel Management
30 Oct 2023 by Gul , Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that you found our staff to be friendly and helpful. We take pride in providing excellent service to all of our guests, and we are glad that Yassine and Evelyn were able to make your stay more enjoyable.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.Best regardsGul
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Gul , Hotel Management
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Gul, Hotel Management
Dear Melanie,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Posted 17 Jul 2023
Lovely lady at check in room fantastic very friendly staff!
Comment from Hotel Management
4 Sep 2023 by Gul, Hotel Management
Dear Stephen,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Posted 26 Jun 2023
We booked two rooms but when we arrived, the hotel could only find the booking for one room. While they did resolve the issue, the customer service wasn’t great. The front reception staff could definitely do with some customer service training. We were told that a wedding had been booked and that it would be noisy on the Saturday night. It was VERY noisy in the Friday night. A full domestic argument took place outside our room. Considering we made this booking in October 2022, I think the hotel should have told us prior to checkin that a wedding would be taking place and that there would be a lot of noise. It’s a bit late to tell you that once you are checking in. The way they told us was with a tone of ‘like it or lump it’.
Disappointing experience. Would not stay here again.
Comment from Hotel Management
3 Jul 2023 by Gul, Hotel Management
Dear Janet,I'm sorry to hear about the issues you experienced during your stay at our hotel. We apologise for the confusion with your room booking and any inconvenience caused. Your feedback regarding the customer service and noise level has been duly noted, and we appreciate you bringing it to our attention. Rest assured, we will address these concerns internally to improve our services. We understand your disappointment and regret that we did not inform you in advance about the wedding event taking place on Saturday night. We value your feedback as it helps us make necessary improvements for future guests' experiences. Thank you for sharing your concerns, and we hope to have another opportunity to provide a better stay in the future. Best Regards Gul
by A verified traveler
Posted 20 Jun 2023 on Hotels
Ecxcellant stay
Comment from Hotel Management
3 Jul 2023 by Gul, Hotel Management
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Nice place
Posted 5 Jun 2023 on HotelsComment from Hotel Management
3 Jul 2023 by Gul, Hotel Management
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
3 Apr 2023 by Gul, Hotel Management
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul
by A verified traveler
Posted 2 Apr 2023
The price the hotel provided for a wedding party was more expensive than on other sites. The staffing on site was bare minimum . Lady on reception was not interested in assisting customers . Room was tired stains on window sill . No fridge even though there is a cupboard for it not a four star hotel . Breakfast was good though
Comment from Hotel Management
3 Apr 2023 by Gul, Hotel Management
Dear Guest Thank you for taking the time to provide a review. Whilst it is nice to hear that you enjoyed certain parts of your recent stay with us, some aspects were not to your expectation.Donnington Manor hotel strives to ensure maximum customer satisfaction, and this is only possible when our customers take the time and effort to let their feelings and opinions known to us after a visit. We are however grateful that you brought these matters to our attention. My humble apologies for your disappointment, and I look forward to welcoming you here again shortly. Kind regards Gul
by A verified traveler
Clean & comfortable hotel
Posted 20 Mar 2023 on HotelsWe had a lovely weekend break. A very clean relaxing and comfortable hotel. We would definitely stay here again. Breakfast was very good with plenty of choice and egg’s cooked to order, we ate in the restaurant on Saturday evening, good honest food at a reasonable price.
Only downside was not enough staff, had to wait to check in and for bar service although the staff were friendly and welcoming
