Ratings based on 375 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kellyville
Posted 4 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Ag. Agung Pramudito, Hotel Management
Dear Mr. Christophorous, Warmest Greetings from Manhattan Hotel Jakarta.On behalf of the entire team at Manhattan Hotel Jakarta, I would like to extend our heartfelt gratitude for your recent review and the 5-star rating you awarded us.It brings us immense joy to learn that your experience with us was nothing short of exceptional. We strive to provide our guests with the highest level of service and hospitality, and it is incredibly rewarding to know that our efforts have met your expectations.Your kind words about our services are truly appreciated. We believe that attention to detail and a genuine commitment to our guests' satisfaction are key to creating memorable experiences, and your feedback affirms that we are on the right track.Once again, thank you for sharing your experience and choosing Manhattan Hotel Jakarta. We look forward to welcoming you back shortly and to providing you with another outstanding experience.Sincerely,Ag. Agung PramuditoGeneral Manager
by A verified traveler
Posted 5 Aug 2024
Good place
Comment from Hotel Management
6 Aug 2024 by Ag. Agung Pramudito, Hotel Management
Dear. Mr Dominic, Warm Greetings from Manhattan Hotel Jakarta. We are very happy to hear that you are satisfied with the friendly service and facilities we provide. Thank you for choosing our hotel as your accommodation destination. We are thrilled to be a part of your amazing experience. We really appreciate your appreciation regarding our location. Our entire team always strives to provide the best service for every guest, and positive feedback really motivates us to continue to improve the quality of our services and facilities. We look forward to welcoming you back to Manhattan Hotel Jakarta in the near future. If you have further suggestions or feedback, please feel free to contact us. We are always open to listening and improving ourselves for the satisfaction of our guests. Thank you again for your excellent review. Greetings, Ag. Agung Pramudito General Manager
by A verified traveler
Posted 4 Jul 2024
Bedroom are very humid and smell mould. Went there twice are both are the same. After 2 days I got sick because of that. I’m
Comment from Hotel Management
8 Jul 2024 by Ag. Agung Pramudito, Hotel Management
Dear Mr. Guillermo, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your recent experience with us at Manhattan Hotel Jakarta.We are truly sorry to hear about your disappointment regarding the humidity and mold smell in your room during your recent stays. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused you, especially leading to your illness. Your feedback is invaluable to us as we continuously strive to improve our facilities and services.Rest assured, we have already initiated a thorough inspection of the rooms you mentioned to ensure that such issues are promptly addressed and resolved. Maintaining a comfortable and healthy environment for our guests is of utmost importance to us.We sincerely appreciate your understanding and patience in this matter. Should you have any further concerns or if there is anything else we can do to make amends, please feel free to contact us directly.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely Ag. Agung PramuditoGeneral Manager
by A verified traveler
Posted 6 Apr 2024
The hotel is very nice and modern. The staff is friendly and the amenities are kept in good condition. My only complaint and it’s a big one, I booked a double room executive for 3 people. The booking very well makes it seem like you are booking two rooms with two beds, the pictures also lead you to believe this. I mean the name is double room?? What else could that mean? When you check in, they tell you know, it’s single room , they just name the king size beds double room . How does this make sense ??? In my opinion this very misleading and false advertisement. A hotel would be penalized and investigated in Canada where I live. You are not allowed to falsely advertise and mislead. The hotel was happy to help us and change the room though. Just a big mess around that should be avoided in the first place. You can’t not advertise a double room and say it’s a single, double means two , a pair, more than one. I hope they change this
Comment from Hotel Management
9 Apr 2024 by Ag. Agung Pramudito, Hotel Management
Dear Value Guest,Warmest Greeting from Manhattan Hotel Jakarta.Thank you for sharing your feedback with us. We appreciated that you share the review about our friendly staff and our amenities that makes your impression is pleasant, we will maintain and always upgrade our service for our guest that will be makes the guest stay with warm and comfort. regarding our room spesification on description at Online Travel Agent we do apologize to you that the thing makes you uncomfortable. we will prioritize to thing that have a big impact for our guest and we will give more attention of this thing also take action for resolved and going more better for our Valuable guest.We looking forward you for next stay with memorable experience. Thank you once again for sharing your experience with us.Sincerely,Ag. Agung PramuditoGeneral Manager
by A verified traveler
Posted 29 Mar 2024 on Hotels
Overall service level lack lustre.
Comment from Hotel Management
1 Apr 2024 by Ag. Agung Pramudito, Hotel Management
Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback regarding your experience with us. We appreciate your honest input and take your comments seriously.We sincerely apologize if our service did not meet your expectations during your recent visit. Your feedback helps us identify areas where we can improve and ensures that we continue to deliver exceptional service to all our guests.Rest assured that we are addressing the issues you've raised internally to enhance our overall service level. We are committed to providing a memorable experience for every guest, and your feedback serves as a valuable tool in achieving that goal.We hope to have the opportunity to welcome you back in the future and provide you with an improved and satisfying experience.Thank you once again for sharing your thoughts with us.Sincerely Ag. Agung PramuditoGeneral Manager
by A verified traveler
Posted 4 Mar 2024
Good hotel located in South jakarta. Friendly staff. My room was spacious and comfortable. The only downside was that the hotel was a bit worn out in the common areas.
Comment from Hotel Management
7 Mar 2024 by Ag. Agung Pramudito, Hotel Management
Dear Mr. Michael, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be good, with a spacious and comfortable room. Your compliments on our friendly staff are truly appreciated.We take your observation about the common areas being a bit worn out seriously. Our team is committed to ensuring a pleasant environment for all our guests, and we will assess and address the areas that need attention to enhance the overall experience.Your input is invaluable, and we hope that despite this, you had an enjoyable stay. If there's anything specific you'd like us to improve or if you have further suggestions, please feel free to reach out.We look forward to the opportunity of welcoming you back for an even better experience in the future.Sincerely Ag. Agung PramuditoGeneral Manager
by A verified traveler
Posted 17 Nov 2023 on Hotels
by A verified traveler from Banting
Posted 12 Nov 2023
The coffee at the restaurant on the ground floor was superb. it is from ILLY but the preparation was interesting. A bit rundown hotel with old furniture but quite cozy and comfortable
Comment from Hotel Management
13 Nov 2023 by Ag. Agung Pramudito, Hotel Management
Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your delightful review of us through this site. We are pleased to hear that you are impressed with our service, facilities and the room that suits your needs.Thank you very much for your valuable review, We appreciate it and look forward to seeing you again soon.Sincerely, Ag. Agung Pramudito General Manager
by A verified traveler
Posted 18 Oct 2023
Comment from Hotel Management
23 Oct 2023 by Ag. Agung Pramudito, Hotel Management
Dear Mr. Jensen Eric, Warmest Greetings from Manhattan Hotel Jakarta.Thank you for your delightful review of us through this site. It is our pleasure to hear that you are impressed with our serviceThank you very much for your valuable review, We really appreciate it and look forward to seeing you again soon.Sincerely, Ag. Agung Pramudito General Manager
by A verified traveler
Posted 27 Sep 2023 on Wotif
Comment from Hotel Management
23 Oct 2023 by Ag. Agung Pramudito, Hotel Management
Dear Ms. RinaWarmest Greetings from Manhattan Hotel Jakarta.Thank you for your delightful review of us through this site. It is our pleasure to hear that you are impressed with our serviceThank you very much for your valuable review, We really appreciate it and look forward to seeing you again soon.Sincerely, Ag. Agung Pramudito General Manager
