Ratings based on 238 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024 on Hotels
Had very good experience
Comment from Hotel Management
15 Aug 2024 by Dedi, Hotel Management
Dear Valued Guest,Thank you for your kind and thoughtful review about our hotel. We are glad to know that you have enjoyed your stay.We look forward serving you once again.Best regards,Management Team
by A verified traveler
Average Experience
Posted 15 May 2024 on HotelsStayed there for 10 nights.
Good about the hotel: the daily breakfast buffet spread is different. It is clean.
Poor: Light is dim. Not suitable for working at night or reading book. Some fittings, such as bedside lights are loose. One side of the wardrobe sliding door is spoiled. Aircon not cold enough despite setting at 16degree Celsius with high fan speed
Comment from Hotel Management
16 May 2024 by Defry, Hotel Management
Dear Yi, Thank you for taking the time to provide your constructive feedback, which is a good reminder that we must continue to examine every aspect in detail. We take this matter very seriously and have taken joint action with the heads of relevant departments to improve our services. We hope that this will not prevent you from staying with us in the future and we will try our best to prevent something like this from happening again. We look forward to welcoming and serving you again if given the opportunity. Please contact us directly should you need assistance for your next stay in the future. Best regards
by A verified traveler
Posted 9 Nov 2023
Good bussiness and conference services. Gentle staff. Nice venue
Comment from Hotel Management
29 Nov 2023 by Wishnu, Hotel Management
Dear Mr DiegoThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Wishnu, Hotel Management
Dear Mr Ngin An WoonThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Have great day Sincerely, Hotel
by A verified traveler from eldorado
Posted 15 Oct 2023
nice hotel n staff.
Comment from Hotel Management
16 Oct 2023 by Wishnu, Hotel Management
Dear Bapak AchmadThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Wishnu, Hotel Management
Dear Mr Suresh KumarThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards
by A verified traveler
Posted 14 Aug 2023
Good
Comment from Hotel Management
14 Aug 2023 by Wsihnu, Hotel Management
Dear Mr EdwardThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,
by A verified traveler
Posted 3 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Management Tea, Hotel Management
Dear Mr AshwinWe thank you for taking the time to provide your constructive feedback, which is a good reminder that we must continue to examine every aspect in detail. We take this matter very seriously and have taken joint action with the heads of relevant departments to improve our services. We hope that this will not prevent you from staying with us in the future and we will try our best to prevent something like this from happening again. We look forward to welcoming and serving you again if given the opportunity. Please contact us directly should you need assistance for your next stay in the future. Best regards
by A verified traveler
Good but not amazing
Posted 24 Jan 2023 on HotelsHad issues at checking in as the Hotels.com didn’t seem to have confirmed the reservation with the hotel, the manager had to get involved to finally get everything ok, room is superb and clean, on the minus side breakfast is nothing amazing and the surrounding of the hotel is difficult to find restaurant and shops just offices
Comment from Hotel Management
25 Jan 2023 by Wishnu, Hotel Management
Dear Mr. DennisThank you for your recent stay with us and bring this to our attention, We do apologize for the inconvenience caused, for your future reservation you please book direct with us for more competitive rate and avoid this happened again, in addition next two building from us is pasar festival there's a restaurant and small shop Please, We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team
by A verified traveler
Location strategic
Posted 19 Nov 2022 on HotelsGreat location with access to taxis onsite. 2 minute walk to Plaza Festival and shops eating choices.Love the pool
Only suggestion is to serve real jam in the cafe at breakfast and have muesli and yoghurt choices
Comment from Hotel Management
2 Dec 2022 by Wishnu, Hotel Management
Dear Mr MichaelThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team
