Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Taki, Hotel Management
Dear Mr. YokotaWarmest greeting from Citadines Sudirman Jakarta Thank you so much for your perfect rating! We're thrilled to know you had a great experience with us. We appreciate your feedback and look forward to welcoming you back soonYours SincerelyIttaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 8 Sep 2024
Easy, clean, good location.
Comment from Hotel Management
9 Sep 2024 by Taki, Hotel Management
Dear Mr. Reynold, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your concise and positive feedback! We’re pleased to hear that you found our location convenient and appreciated the cleanliness of our facilities.We look forward to welcoming you back and hope to continue providing an easy and enjoyable experience for you.Warm regards,Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Taki, Hotel Management
Dear Mr. Omori, Warmest greeting from Citadines Sudirman Jakarta!thank you for taking the time to rate us! We truly appreciate your positive score. We're glad you had a pleasant stay with us and look forward to welcoming you back in the future. Safe travels and see you again soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Overall nice stay
Posted 27 Aug 2024 on HotelsGreat staff, No concierge or bell boy.
Spa is there.
Comment from Hotel Management
28 Aug 2024 by Taki, Hotel Management
Dear Mr. Kumar, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your feedback. We’re pleased to hear that you found our staff to be great.While we do not have bellboy or concierge services, our front desk is available around the clock to assist with any needs you may have. We strive to ensure that all of our guests receive attentive and helpful service throughout their stay.We’re also glad to know you enjoyed our spa facilities.We look forward to welcoming you back in the future.Best regards,Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Taki, Hotel Management
Dear Mr. Win, Thank you so much for the perfect score! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.If you have any additional feedback or suggestions on how we can make your future stays even better, please feel free to share. We look forward to welcoming you back soon!Thank you once again for your kind words and support.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 14 Aug 2024
The room was clean, but the towels and beddings weren’t as clean as expected. But these were replaced after talking with the front desk. All other ammenities were great!
Comment from Hotel Management
15 Aug 2024 by Taki, Hotel Management
Dear Mr. Mukabi, Warmest greeting from Citadines Sudirman Jakarta! Thank you for taking the time to provide us with your feedback.We’re pleased to hear that you found the room clean and that our amenities met your expectations. However, I apologize for the issues you experienced with the towels and beddings. We strive to maintain the highest standards of cleanliness, and I’m sorry to hear that we fell short in this instance.I’m glad to know that our team was able to address the issue promptly after you spoke with the front desk. Your comments will help us improve our processes to ensure that such issues are prevented in the future.Thank you again for your constructive feedback and for highlighting the positive aspects of your stay. We look forward to welcoming you back and providing you with an even better experience.Best regards,Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 11 Aug 2024 on Lastminute
Entrance not really seen, roads not main
Comment from Hotel Management
12 Aug 2024 by Taki, Hotel Management
Dear Mr. Armando, Warmest greeting from Citadines Sudirman Jakarta!We appreciate your comments about the entrance and the road access to our hotel. We understand that finding the entrance and navigating the roads might not have been as straightforward as expected. Please be assured that we will look into ways to improve signage and provide clearer directions for our guests.If you have any further suggestions or if there's anything else we can assist with, please let us know. We value your input as it helps us enhance our services.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Taki, Hotel Management
Dear Mr. Sang, Warmest greetings from Citadines Sudirman Jakarta! Thank you for taking the time to review us with such a great rating. Receiving a wonderful score gives us confidence that you will visit us again in the future.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 31 Jul 2024
I had a very satisfying stay at this hotel. The room was in great condition and had everything we needed. Although the breakfast selection was a bit limited, the food tasted good. Overall, a pleasant experience!
Comment from Hotel Management
1 Aug 2024 by Taki, Hotel Management
Dear Ms. Maria, Warmest greeting from Citadines Sudirman JakartaThank you so much for your thoughtful review! We are thrilled to hear that you had a very satisfying stay and that you found your room to be in great condition with all the necessary amenities. It’s wonderful to know that our accommodations met your needs and contributed to a pleasant experience.We also appreciate your feedback regarding the breakfast selection. While we’re pleased that you enjoyed the taste of the food, we recognize that having a wider variety of options can enhance the overall experience. Rest assured, we are reviewing our breakfast offerings to provide a more diverse selection in the future.Your feedback is invaluable to us as we continuously strive to improve our services. We’re grateful for your kind words and look forward to the opportunity to welcome you back for an even better experience next time.Thank you once again for your feedback!Best regards,Ittaki Tafuzi - Guest Service Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Taki, Hotel Management
Dear Ms. Inggrid, Warmest greeting from Citadines Sudirman Jakarta!Thank you so much for your perfect score! We’re thrilled that you had a great experience at Citadines Sudirman Jakarta. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future.Warm regards,Ittaki Tafuzi - Guest Service Manager
