Ratings based on 23 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2023
Loved this place and the quiet atmosephere
by A verified traveler
Posted 25 Oct 2019
The pool was dirty. But mostly, except for 1 person that let us borrow a cooler, the staff made you feel you were imposing on them. They were not friendly at all.
Comment from Hotel Management
28 Oct 2019 by Marketing , Hotel Management
Good Day,
Thank you very much for your review.
We do apologize sincerely for the dirty pool. The unfriendly staff is unacceptable and will be addressed immediately.
Thank you.
Kind Regards,
Neuras Team
by A verified traveler from New York, USA
Posted 30 Oct 2018
A very nice place in the middle of nowhere. The extra activities are all worth it, especially the feeding of the cheetahs.
Comment from Hotel Management
18 Jul 2019 by Marketing , Hotel Management
Thank You from the Neuras Wine & Wildlife Estate for your review. We do appreciate it that you have taken the time to write a review.
We have passed all compliments on to given staff and colleagues of the Lodge.
We look forward to welcome you back again.
Warm Regards
Your Neuras Team
by A verified traveler
Posted 11 Oct 2018
Loved everything, Dino was an excellent host. Room had a small issue with mosquitos especially in the bathroom
Comment from Hotel Management
12 Oct 2018 by Marketing , Hotel Management
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your review.
We have passed all compliments on to given staff and colleagues of the Lodge.
We look forward to welcome you back again real soon.
Warm Regards
Your Neuras Team
Recommended
for Everyoneby A verified traveler from UK (ex Zimbabwe)
An excellent guest house; interesting history
Posted 28 Sep 2018
Pros: Gave us a good stopping point for exploring the local area as well as visiting Sossusvlei (early start recommended!)
Location: Interesting old garden design - tall palms and stone-work based on a series of natural springs which make this place a little oasis.
Great facilities, with small restaurant and braai facility.
Excellent Cheetah feeding experience.
Good bird life and we saw Mountain Zebra over the road, on a fascinating self-drive to Honey Canyon.
Interesting also as a working farm and winery.
Comment from Hotel Management
4 Oct 2018 by Marketing , Hotel Management
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your sincere and wonderful review.
We have passed all compliments on to given staff and colleagues of the Lodge. We are so glad to hear that you have enjoyed your stay with us.
We look forward to welcome you back again real soon.
Warm Regards
Your Neuras Team
by A verified traveler
Not what they advitised
Posted 12 Aug 2018 on Wotif
Pros: Nothing
Cons: Be honest
Location: Quiet too remote no atmosphere
Decided against staying after checking in we went for a drive and didn’t return
Comment from Hotel Management
16 Aug 2018 by Marketing , Hotel Management
Thank you for taking the time to give feedback on Neuras Wine Estate.
We do apologize for any inconvenience caused and that you feel we do not advertise the property correctly. We are located on the B854 route which is not really a remote area and rather a well know area with Sossusvlei being just about 80km from Neuras. Neuras create the feeling of a working / operational farm so it might seem quiet compared to the other lodges that you have visited during your time in Namibia.
We do hope that you will come and visit again in order to get the real feel of Neuras as it’s a quite unique and spectacular property with the beautiful vineyards that we have in the middle of the dessert area.
Once again, we would like to apologize that you feel we are advertising falsely.
Kind Regards
Neuras Team
by A verified traveler from South Sudan
Posted 6 May 2018
Relaxing setting. The staff went out of their way to make you feel comfortable and help you meet your needs.
Comment from Hotel Management
14 May 2018 by Marketing , Hotel Management
A Big Hearty Thank You for your wonderful review!
We do look forward to welcome you back real soon!
Kind Regards,
Neuras Team
by A verified traveler
Posted 10 Apr 2018
Unwilling to resolve a problem, even after I offered a solution where I would pay for their trouble. Just too greedy, I guess.
Comment from Hotel Management
13 Apr 2018 by M Burger, Hotel Management
Thank you for your review. Unfortunately, we do have cancellation policies in place and thus we had to charge the full cost seeing that you wanted to cancel the booking on the evening of arrival.
We do apologize for any inconvenience, but we have to unfortunately stick to policies.
Trust you do understand.
Thank you.
Kind Regards
Neuras Team
Recommended
for Everyoneby A verified traveler from Switzerland
Far from the madding crowd
Posted 13 Mar 2018
Pros: The scenic setting, and the concept of a lodge which is working farm, winery, and a wildlife conservation project.
Cons: Nothing
Location: Cheetah feeding, walks, and winery tour, and simply enjoying the setting
Neuras Estate is a rather unique experience for those who like something that is definitely not mainstream.
This is a working farm, winery, and a wildlife conservation project. The location is remote, truly for those who like tranquility. The cheetah feeding was a unique experience, and the winery tour and tasting was also very good. The staff were all very friendly and helpful. Sitting on the porch for breakfast, and observing the birds in the trees, the geese and ducks feeding on the lawn just in front of the restaurant area was nice. And not to forget the three "house-goats" strolling around the farm.
Comment from Hotel Management
13 Apr 2018 by M Burger , Hotel Management
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your sincere and wonderful review! We have passed all compliments on to given staff and colleagues of the Lodge. We are glad to hear that you have enjoyed your stay and meals with us. We look forward to welcome you back again real soon. Warm Regards Your Neuras Team
by Aiden
Great stay
Posted 2 Jan 2018 on HotelsLocation is lovely, just tough to get to. Staff were a bit difficult, but overall a lovely location, and great accommodation. Would not mind staying here again!
