Ratings based on 46 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
Great location to the National Park for the red desert sand dunes. The Oasis room is great food was excellent and the staff were wonderful, WiFi is ver spotty and is only in the pool bar and reception area. Otherwise felt like a king for the 3 nights.
by A verified traveler
Posted 1 Aug 2024
The watering spot right in front of our room #9 the animals came to drink. They lit it at night so you could see them. Love the castle and our covered deck.
by A verified traveler
Posted 23 May 2024
This is right out of a fantasy. The architecture truly makes you feel like you are in a Moroccan Palace. The grounds were well kept, the pool was immaculate, And the staff could not have been more attentive. They greeted us at our car as we pulled up and insured every need was taken care of. They maintain a watering hole that attracts oryx which makes for a fun pastime, watching them wonder near the grounds. At Sunset, all the guests gather near the watering hall, and the staff sets up a bar so everyone can enjoy views of the sunset together. Then we moved over to the neighboring dining room for an excellent five course meal with incredible service. The room itself was immaculate. The bed was comfortable, and all the amenities such as electricity, hot water, and Wi-Fi, were readily available. This truly was a highlight of our trip and we would recommended it when staying in the Sussusvlei area.
by A verified traveler
Posted 8 Apr 2024
Most reviewers will comment about how this lodge is like an Arabian castle and is an oasis in the desert. It is undoubtably very impressive, but it has some shortcomings to be aware of before making a booking.
1. We stayed for 2 nights and there was no hot water in our room. Reception arranged for maintenance to come.and he said the hot water storage is insufficient for all the guests, so if you are late having a shower, or a guest decides to take a leisurely long soak, you get cold water. THIS ISN'T GOOD ENOUGH. We didn't have showers for 2 days, having to boil water in an electric jug and wash at the sink - in a supposedly 5 star hotel.
2. The internet is woeful. There was no signal in our room and in the reception area, where I was told it was best, I clocked it at 2.5 Mbps - barely adequate to open an email. There are no TVs in the rooms, by the way, so bring a book.
3. I am a vegetarian. I advised the hotel of this by email in advance. When I arrived, I completed the registration form dietary field with 'vegetarian'. When I went to the restaurant for dinner, the set menu offered me a choice between beef and pork. Evidently, reception doesn't read the hotel registration form, as the kitchen was unaware I was vegetarian and it caused considerable consternation. To the chef's credit, he put some meals together, but I really felt like I was being a nuisance.
So, while this hotel is nice to look at, it really needs to lift its game and I wouldn't stay there again.
by A verified traveler
Posted 24 Mar 2024
This is a very beautiful property, an actual castle, no 3! There were the most spectacular sunrises & sunsets, staff were wonderful. The only issue we had was there was no AC at night & the rooms were very hot & with animals nearby we didn’t feel safe opening windows (no screens)…. we couldn’t sleep either night we were there.
by A verified traveler
Perfect
Posted 28 Feb 2024 on HotelsThe property was so beautiful! Loved it here. Also highly recommend doing a sunset atv ride
by A verified traveler
Posted 26 Feb 2024
Limited pool area space and dining options
by A verified traveler
Posted 18 Feb 2024
We arrived to unload our own bags from the car while the porters just watched us - not a good start. Nice room, beautiful pool area. We had a third bed, which was like sleeping on a brick. Dinner was a good experience - the chef went out of his way to accommodate us. The highlight of our trip was a visit to Deadvlei, with superb guide, Jason. At over $600 per night the hotel would not allow a late checkout for 2 hours as we wanted a shower after our morning excursion - quite mean-spirited. Loading up the bags was also managed by me - the porters just have no clue. In short, a rather ordinary hotel with very high prices. I would check the many other choices to access Deadvlei.
by A verified traveler from Hollywood
Posted 15 Jul 2023
Fantastic lodge. Excellent cost benefit. Great rooms. Very spacious and comfortable. Very well maintained property. Extremely clean a and cozy. The water hole attracts the animals around the property. Close to the park. Delicious dinner and breakfast. Very friendly staff.
by A verified traveler
Posted 31 Jan 2023
Incredible sunsets, dinner, pool.
