Sunset Beach Hotel Reviews

Thank you for your comment and review which is highly appreciated. We look forward to welcoming you again at our hotel.

Thank you for your review and we are happy that you enjoyed your stay with us. We will always try to satisfy our guests with good standard service. We look forward to welcoming you again at our hotel.

Thank you for giving us an excellent score which is highly appreciated. We look forward to welcoming you again in our hotel.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest comments, both positive and constructive, as they provide us with the opportunity to continuously improve our services and offerings.Firstly, we would like to extend our sincerest apologies for any inconveniences you experienced during your stay. Please allow us to address each of your concerns individually:1.Pool Safety and Lifeguard Certification: We would like to assure you that the safety and well-being of our guests are of paramount importance to us. Our hotel is equipped with a certified and qualified lifeguard, and all our pool attendants are also trained in CPR. In addition, we ensure that at least one team member from each department is trained in CPR to enhance emergency response capabilities. The incident you mentioned was indeed unfortunate, and we are grateful for the quick action taken by your husband and our pool attendant to respond and assist. Our pool attendant promptly responded to the situation and began administering CPR when you informed him about your husband's medical expertise as a doctor. Your husband and our pool attendant worked together as a team to provide the necessary assistance, and we are truly appreciative of their quick and effective response. Your feedback is essential to us, and it highlights the importance of maintaining a vigilant and well-prepared team at all times. We are committed to continuously reinforcing our pool safety protocols and emergency response procedures to prevent similar incidents in the future. Your safety and that of all our guests remain our top priority. As a gentle reminder, we kindly request parents to supervise their children diligently around the pool area for their safety. 2.Rain bugs: We appreciate you bringing the issue of rain bugs to our attention. During the rainy season, these insects are attracted to lights, and despite our best efforts, they can sometimes find their way into the rooms when doors are opened at night. Our housekeeping team is indeed proactive in managing such situations and strives to maintain a clean and comfortable environment for our guests. However, we understand that this can still be unsettling, and we will ensure that our team takes extra care to address this issue during the summer / rainy season in Gambia.3.Towel Quality: We regret the inconvenience you experienced with the towels provided. Clean and well-maintained linens are essential to ensuring a comfortable stay for our guests, and we are truly sorry for falling short in this aspect. We will address this matter with our housekeeping team and implement measures to ensure that the towels meet our high standards of cleanliness.4.Extra Bed Arrangement: We sincerely apologize for the oversight in not providing an extra bed in your room upon arrival. We understand how essential it is for families to have suitable sleeping arrangements, especially when traveling with teenagers