Ratings based on 113 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Unfortunately I did not get the opportunity stay at Kombo Beach Resort. I revieved a whatsapp meesage 2 days prior to travelling there for my Christmas family holiday informing me that due to new furniture being delivered to C block (where I would have being staying) I and a few other guests due to stay unfortunately have to be relocated to another hotel. My allocated hotel was Ocean Bay. I would fully reccommend it. The staff were extremely friendly and polite. I could not fault the service recieved. I will definately be returing to Ocean Bay next year. I've now been put off staying at Kombo Beach due to my bad experiance.
by A verified traveler
Posted 13 Oct 2024 on Hotels
Customer service representative were rude and aggressive, I couldn’t sleep overnight because too many noise next door, I complained several times before the address the issue. Cleaners woke me up at 9am, they opened my door while I was undressed. Very unprofessional staffs.
Comment from Hotel Management
15 Oct 2024 by Kombo Beach Resort, Hotel Management
Dear Abubacarr,We sincerely apologize for the behavior of our staff, the noise disturbances, and the cleaners entering your room. This is not the experience we aim to provide, and we will address this with our team to ensure it does not happen again. Thank you for your feedback.
by A verified traveler from Livingston
Posted 25 Sep 2024
It was a beautiful area very relaxing. I enjoyed having the cats, dogs, and lizards as part of our stay. We had a mix up at check in and so it started out a little hectic and there was a power issue so that limited things otherwise it was well worth it
Comment from Hotel Management
26 Sep 2024 by Kombo Beach Resort, Hotel Management
Dear Elaine,Thank you for your feedback! We are glad you enjoyed the relaxing atmosphere and the company of the animals. Apologies for the mix-up at check-in and the power issue, but we are happy to hear it was still worth the stay. We hope to welcome you back soon!
by A verified traveler
Posted 29 Jun 2024
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by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler
Posted 25 Apr 2024
Amazing service, beautiful resort.
Comment from Hotel Management
25 Apr 2024 by Kombo Beach Resort, Hotel Management
Dear Josedna,Thank you for your kind words! We're delighted you enjoyed your stay at our resort.
by A verified traveler
Great trip
Posted 14 Apr 2024 on HotelsStaff were wonderful, rooms comfortable and lovely shower. Room was spotless thanks to Awa S, who was so gentle and kind, and had a lovely conversation with everyday. A real credit it to the hotel.
Food could be slightly better as limited choice but is decent. Beach and pool were fab
Comment from Hotel Management
15 Apr 2024 by Kombo Beach Resort, Hotel Management
Thank you for your kind words! We're delighted to hear you enjoyed your stay, and we'll be sure to pass along your compliments to Awa S. We appreciate your feedback on the food options and will take it into consideration for future improvements. We hope to welcome you back soon for another wonderful experience by the beach and pool!
by A verified traveler
Posted 25 Mar 2024 on Hotels
I had an amazing stay with my husband.
Comment from Hotel Management
27 Mar 2024 by Kombo Beach Resort, Hotel Management
Dear Kim,We are absolutely thrilled to hear that you had an amazing stay with your husband! Providing our guests with a memorable experience is always our top priority, and it brings us immense joy to know that we succeeded in making your stay special.Thank you so much for your kind words, and we hope to have the pleasure of welcoming you both back for another incredible stay in the future.
by A verified traveler
The Gambia stay
Posted 24 Mar 2024 on HotelsAverage beach hotel, although looks new built and advertised 4 stars, in fact is 2.5 stars or 3 stars maximum.
Comment from Hotel Management
25 Mar 2024 by Kombo Beach Resort, Hotel Management
Dear Branimir,Thank you for bringing your concerns to our attention. We sincerely apologize for any discrepancies you may have noticed during your stay regarding the quality of our accommodations. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disappointing to hear that we may have fallen short of your expectations.We appreciate your feedback and take it very seriously. Rest assured, we will thoroughly review your comments and address any areas where we can improve to ensure a more consistent and accurate representation of our hotel.We hope you will consider giving us another opportunity to exceed your expectations in the future.
by A verified traveler
Awesome
Posted 21 Feb 2024 on HotelsHotel was awesome
Comment from Hotel Management
21 Feb 2024 by Kombo Beach Resort, Hotel Management
Dear John,We're delighted to hear that you had an awesome experience at our hotel! We look forward to welcoming you back soon!
