Ratings based on 374 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
This is an amazing hotel and most of the staff doing their best and work hard and friendly.Also extra thanks to Ms.Seda Ocak and her team.They are so professional and always happy to help!In the restaurants you can find plenty of food and drink and all are great and delicious! Special thanks to Mr. Mustafa Akkus from the main restaurant and also all good and friendly servers and chiefs.You will never regret to choose this hotel.I am hoping to go there again.
Comment from Hotel Management
12 Oct 2024 by Misafir İlişkileri, Hotel Management
Dear Tolgahan,As the Susesi Luxury Resort team, we are very happy to hear that we met your expectations and made your stay enjoyable.We would like to thank you for the valuable motivation you gave us with your words of praise, especially our teammates whose names you shared.We hope that your loyalty to our brand will continue for many years and we look forward to welcoming you and your precious family again.Best Regards,Guest Relations Team
by A verified traveler
Posted 9 Oct 2024
Hotel is very clean. Staff is very friendly but just few people speak English. Front desk is great. Buffet is very good with a lot of variety of food. Bars are excellent with nice drinks.
Only one negative thing is as being VIP property with Expedia, and I am holding gold status, I was denied my credit 15 Euros per night for massage which was advertised at the time of booking and refused
to recognize credit toward payment.
Comment from Hotel Management
10 Oct 2024 by Misafir İlişkileri, Hotel Management
Dear Guest Yuriy,We would like to thank you for choosing us as Susesi Luxury Resort Family and sharing your valuable comments.We hope that your comments will be very valuable for improving our hotel's service and hospitality.We would like to state that we will be pleased to welcome you to our hotel and to let you experience our acclaimed Spa services with advantageous packages.Best Regards,Guest Relations Team
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Misafir İlişkileri, Hotel Management
Dear Jessicai,We thank you for your kindly full-point evaluation.We would be happy to welcome you back to our facility as soon as possible.Best Regards,Guest Relations Team
by A verified traveler
Posted 30 Sep 2024
Lovely setting. Plenty of Poole areas. Food was OK, staff spoke very little English so had a few communication problems.
Comment from Hotel Management
1 Oct 2024 by Misafir İlişkileri Ekibi, Hotel Management
Dear Guest,First of all, we would like to thank you for choosing us and sharing your valuable comment.In our facility, which welcomes millions of guests every year, many languages, especially English, are spoken in our departments that are in direct contact with our guests, of course they may not be at the same level.We wish to welcome you back to our facility and ensure your satisfaction.Best Regards,Guest Relations Team
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Jahangir,First of all, thank you for choosing Susesi Luxury Resort for your stay.We are very glad that you were satisfied and most importantly enjoyed your stay.We can’t wait to welcome you back next vacation for another unforgettable stay!Kind Regards,Guest Relations Team
by A verified traveler from APO, AE
Posted 29 Aug 2024
Excellent customer relations.
Comment from Hotel Management
30 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Javier, First of all, thank you for taking your valuable time and sharing your opinions about our facility. We are pleased to read that you were overall satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your positive comments will be shared with our colleagues and department managers.Hoping to welcome you back to our facility as soon as possible...Best RegardsGuest Relations Team
by A verified traveler
Posted 26 Aug 2024
Overall a really nice hotel with so much to do.
Not a cheap place to stay but you get what you pay for.
Only negative was the WiFi coverage, especially in the main restaurant which was pretty much no coverage at all. WiFi is a basic amenity now like hot water and electricity. They need to fix that issue.
Comment from Hotel Management
28 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Darren,First of all, thank you for choosing Susesi Luxury Resort for your stay. We are very glad that you were satisfied and most importantly enjoyed your stay.We would like to state that we have taken your feedback on wifi into consideration and that we offer a better service with the solutions we have taken.Wishing you to always be healthy and happy...Kind Regards,Guest Relations Team
by A verified traveler
Posted 25 Aug 2024
First holiday to Antalya stayed at Susesi luxury resort and we absolutely love it it was fantastic . Travelled with 3 kids (under 7) and all loved it as much as the adults did . On arrival we met Sinan and Orhun who really went above and beyond in looking after us and made the trip much more memorable . The mini club kept the kids entertained as well as endless food options which is always a winner . The spa treatments were also one of the best visited . The restaurants had so many options the term spoilt for choice doesn’t do justice . The swimming pools were always clean as were all the facilities . Thank you to all the staff for the hospitality.
Comment from Hotel Management
26 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Wajid,First of all, thank you very much for taking your valuable time and sharing your comments about our facility. We are delighted to read that you had an excellent holiday.We would especially like to point out that, as our valued guests, your satisfaction and suggestions regarding the services you experienced during your holiday are always our priority and mean a lot to every employee of our team. We would like to state that we will always be honored to host you as a family at Susesi Luxury Resort.Best Regards,Guest Relations Team
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Steve, First of all, thank you for taking your valuable time and sharing your opinions about our facility. We are pleased to read that you were overall satisfied with your stay. Your positive rate motivate us and our colleagues. Hoping to welcome you back to our facility as soon as possible... Best Regards Guest Relations Team
by A verified traveler from London
Posted 9 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Misafir İlişkileri, Hotel Management
Dear Our Valued Guest,Thank you for your review of the Susesi Luxury Resort! We are also grateful for your valuable reviews as we are dedicated to continuously enhancing our feedbacksWe look forward to welcoming you back to the Susesi Luxury Resort, Belek soon!Warmest regards,Guest Relatiosn Team
