Ratings based on 98 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
This hotel is wonderful- food was great service was great- only negative is they should use a higher quality of liquor- I paid for extra at the bar for such!! The place is to nice to allow this to happen - giving the place 9.5 stars - .5 missing is for the quality of liquor
Comment from Hotel Management
18 Sep 2024 by Sirene Belek Hotel, Hotel Management
Dear Guest (Gilbert),Thank you very much for taking the time to provide a great feedback and sharing your experience. We feel very satisfied hearing that we could make your holidays pleasant and memorable. Great to know that you loved the hotel and level of service. As for your comment about liquor, we will definitely pass it to the Food and Beverage manager.Thank you again for ypur kind words. We will be glad to welcome you again.With kind wishes,Sirene Belek Hotel
by A verified traveler
Posted 4 Sep 2024
Excellent resort with fantastic staff.
Comment from Hotel Management
4 Sep 2024 by Sirene Belek Hotel, Hotel Management
Dear Guest (Abinash),Thank you very much for taking the time to provide a feedback and sharing your experience with us. It is a delight to read that we were able to make your holiday enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kind Regards,Sirene Belek Hotel
by A verified traveler
Posted 29 Aug 2024
A grand hotel but with drawbacks.
Vegan food options were practically non-existent. Desserts and breads did not have any allergen information and staff were not informed enough about them either. There was a dish labelled as "Pasta with Pesto Sauce", but after trying it, I realised it contained chicken! Although we we informed that using an allergen form (provided by guest relations) that there would be multiple options, this did not end up being the case.
The shower doors did not close properly so water flooded the bathroom. The beds, however, were very comfortable.
It is located in the middle of nowhere. It is fine if you want to stay on the resort.
I was surprised to see counterfeit designer goods being sold in the foyer and other parts of the resort. It's not what I expect from a 5 star hotel.
On the upside, the entertainment and other facilities such as pool and plentiful bars were a credit to the hotel.
In summary, this hotel is great if you do not have any allergy or dietary requirements and want to remain on the resort.
Comment from Hotel Management
29 Aug 2024 by Sirene Belek Hotel, Hotel Management
Dear Guest,Thank you for your valuable feedback. We appreciate you taking the time to share your experiences with us. We apologize for any inconveniences you encountered during your stay. Positive or negative all comments are important for us because they help us to improve our service.Regarding the guests with allergy, we have special procedure, guests fill out an allergy card upon arrival. If guests have any requests regarding the menu and specific dishes, they can always come to the Guest relations. If you had contacted with us with the specific request we would have tried to help you to organize a special menu.Your comments regarding the shower doors will be taken into consideration to make the necessary improvements.Regarding the goods, we kindly want to inform you that hotel has shops that are rented out. And unfortunately we cannot affect on goods and brands that they sell to guests.We hope to have opportunity to welcome you back in the future and provide you with a better experience.Kind regards,Guest Relations
by A verified traveler
Posted 27 Aug 2024
I havent had a good experience in this hotel at all. Firstly the rooms werent getting cleaned properly. Never smellled a fresh cleaned room. The towels and bathrobes smelled like bleach quite heavily. One of our bathrobe was ripped apart. Funny how they give this to customers in such condition.
The corridors smelled quite bad.
Staff did not approach us ones, they dont even make eye contact to say hello. Never been asked how our stay was.
The food was definitely poor quality. I am turkish, and know how things should taste and trust me their food was so poor. I ended up only having soup, salad and some bakery stuff alll week.
The beds on the beach is ridiculously close to each other. So you dont have any privacy. We ended up paying 90 euros p/d to hire a cabana just so i have some privacy and rest.
Just cant rate this hotel 5 stars.
I wont go back again!
Comment from Hotel Management
28 Aug 2024 by Guest Relation Manager, Hotel Management
Dear Ms. BetulThank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not live up to your expectations. It is truly disappointing to learn that various aspects of your stay, from the cleanliness of your room to the quality of the food and service, did not meet your expectations.We sincerely apologize for the issues you encountered regarding the cleanliness of your room and the condition of your robes. This did not meet the high standards we strive to maintain. Your comments have been passed on to our housekeeping team to ensure that these issues are addressed immediately.We will take your feedback seriously in order to improve our service and ensure that all guests feel valued and cared for during their stay.In terms of food experiences, we are sorry to hear that the food did not live up to your expectations. However, we would also like to say that we consistently receive rave reviews from our guests regarding the taste and variety of the food provided. Thank you for your subjective opinion, we will certainly take it into account. In our hotel, as in all Belek hotels, there is a section on the beach with free sun loungers where all guests relax. In case guests want additional service and privacy, they rent cabanas on the beach.We are sorry that your experience with us was not positive and that you will not return. However, we are grateful for your feedback, which will help us improve our services. If you ever change your mind, we will be glad to have the opportunity to provide you with a much better experience in the future.Best wishes,Sirene Belek Hotel
by A verified traveler
Posted 14 Jul 2024
No problems. Staff were great always very helpful.
Our suite was so spacious and clean. Food was great and everything was just stress free.
Comment from Hotel Management
14 Jul 2024 by Sirene Belek Hotel, Hotel Management
Dear Guest (Rihana),We are grateful for taking the time to share your recent experience. We are pleased to hear that you were very satisfied with the hotel and in particular with our stuff and food. Your feedback about your stay helps follow travelers to get an impression of our hotel. That's why we would like to once again thank you for your comment. It would be a pleasure for us to welcome you back again.Kind regards,Sirene Belek Hotel.
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Otel Yönetiminin Açıklaması, Hotel Management
Dear guest,We are grateful for taking the time to share your recent experience and give us so high rate. It would be a pleasure for us to welcome you back again.Best regards,Sirene Belek Hotel
by A verified traveler
Posted 20 Jun 2024 on Orbitz
Comment from Hotel Management
11 Jul 2024 by Guest Relation Manager, Hotel Management
Dear Guest (Jeriann Sandrik). Thank you for sharing your review of our hotel. We appreciate your feedback and hope to welcome you again. Best regards, Sirene Belek Hotel
by A verified traveler
Nice overall
Posted 21 Nov 2023 on HotelsNice hotel, by the beach. The best part of this hotel is the "Patiserie" that is open 24 hours with snacks, cakes, drinks and extremely nice and accommodating staff, always smiling and polite. Good gym with lots of equipment. Overpriced prices at the spa. Lots of groups of older men, due to the hotel proximity to a golf course, but not an issue. The seafood restaurant overpriced, with good food, but there is a variety of fish at the regular buffet for breakfast, lunch and dinner.
Comment from Hotel Management
21 Nov 2023 by Sirene Belek Hotel, Hotel Management
Dear Guest (Ana Maria),Thank you for sharing your review of our hotel. We are glad that you enjoyed the seaside location and the 24-hour patisserie with a variety of snacks, cakes and drinks. We are glad that the hospitality of our staff left you with a pleasant impression.We are happy that you found our gym well equipped. Your comments regarding spa prices have been noted. As for our ala carte restaurants, according to the concept of our hotel, the cost is 20 euros per person and the menu includes at least 5 types of dishes, as well as good quality alcoholic and non-alcoholic drinks. Our regular buffet offers a variety of fish options throughout the day. We appreciate your detailed feedback and hope to welcome you again.Best Regards,Sirene Belek Hotel
by A verified traveler
Posted 20 Oct 2023
Comment from Hotel Management
21 Oct 2023 by Sirene Belek Hotel, Hotel Management
Dear Mr. Maxim,Thank you for high rating of the our hotel.We will be happy to see you next time in our hotel.Best regards,Sirene Belek Hotel
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
13 Oct 2023 by Sirene Belek Hotel, Hotel Management
Dear Ms. Lütfiye,Thank you for high rating of the our hotel.We will be happy to see you next time in our hotel.Best regards,Sirene Belek Hotel
