Ratings based on 116 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2024
I had booked the presidential suite which indicated that it could accommodate 6 people whereas we were 5. The desk manager told me that the presidential suite was meant for 4 adults and 2 children and therefore I was responsible for paying for 1 more adult. I ended up paying an extra Euros 320 for 1 more adult for 4 nights.
On the last night of our stay my daughter (who weighs 70kg) sat on a chair in our bedroom and one of its legs gave way and she fell down. Luckily she didn't hurt herself and since we were getting late for a wedding I did not call the front desk to report this and went to attend the wedding. The next morning at check out I reported the chair incident to front desk who upon instruction from his desk manager insisted on charging us TL 500 for the damage. To avoid missing our flight from the airport, I paid that sum and left in a rental car that had been arranged by the hotel. As we were on our way to Antalya airport, the driver of the cab received a call from the hotel asking him to bring us back to the hotel because there was a major problem. When we arrived back we were told that they had mistakenly charged us only TL 500 thinking it was a plastic chair that broke, but when they found out that it was a wooden chair, the charge was going to be TL 2000 and that is why they had called us back to the hotel. This has been the most horrible experience of my stay in any hotel where we were hijacked from our ride to the airport and were forced to pay the “ransom”.
Comment from Hotel Management
15 Jan 2024 by Limak Atlantis Guest Relations, Hotel Management
Dear Mr. Syed,Thank you for your feedback. We hope that we can be pleased to note you were quite satisfied with some aspects of your experience at the hotel and with wedding organization, but disappointed to see there were some areas which let you down. We hope you will accept our sincere apologies for any inconvenience which may have been caused. We always aim to ensure that all our guests have a memorable experience and with this in mind, be assured that your feedback has been taken very seriously and has been shared with the concerned departments. We really appreciate the time you have taken for sharing with us your feedback, as it is important that our guests tell us about their stay with us. We are sure that you received the detailed explanation about your booking at the hotel. And you have all the details in your Expedia booking form. Again we are sorry for the negative points that you experienced here and all kinds of misunderstanding.We hope you will choose to stay with us again and we can welcome you back to the Limak group hotels in future. Best regards,Limak Atlantis Deluxe Hotel Management
by A verified traveler from Seattle
Posted 18 Nov 2023
Comment from Hotel Management
15 Jan 2024 by Limak Atlantis Guest Relations, Hotel Management
Dear Ms. Nancy,Thank you for sharing your satisfaction with us through points. We state that we will be happy to welcome you again at our facility.Your Limak Atlantis Team
by A verified traveler
Was ok
Posted 4 Mar 2023 on HotelsThe hotel and staff were lovely but we were supposed to get a free bottle of fizzy wine off hotels.com but when I got it home and google translated it it was alcohol free also at the bar you were corralled into a line so only 1 person could get served at a time, I have seen this years ago in 3 * hotels but I didn’t think they still done this, my brothers were staying at there sister hotel Arcadia and we went there and had a better experience, but I must say the entertainment team were great the shows were fabulous xx
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
29 Jul 2022 by iarkan, Hotel Management
thank you very much for rating us. Best regards,
by A verified traveler
Posted 8 Jun 2022
This was a stop over on route to another property it’s appropriately priced for what it is
Comment from Hotel Management
23 Jun 2022 by iarkan, Hotel Management
Dear Dougles, thank you for giving us your comment. We hope to welcome you soon back at our hotel. Best Regars, Limak Atlantis Team
by A verified traveler
Posted 27 May 2022 on Hotels
Comment from Hotel Management
7 Jun 2022 by ismet, Hotel Management
thank you very much
by A verified traveler
Posted 17 May 2022
I stayed in here for 6 nights, they have disco music in the evenings, too many russian people but no russian music at all, too many turkish music ((. Disco was no very fun at all. The rest all good.
Comment from Hotel Management
23 Jun 2022 by iarkan, Hotel Management
Dear guest thank you for giving us your comment. We hope to welcome you soon back at our hotel. Best Regars, Limak Atlantis Team
by A verified traveler
Posted 16 Feb 2022
Highly recomended
Comment from Hotel Management
23 Jun 2022 by iarkan, Hotel Management
thank you for giving us your comment. We hope to welcome you soon back at our hotel. Best regards, İsmet ARKAN, Front Office Manager
by A verified traveler
Posted 9 Sep 2021
Very nice hotel
Reception staff are very professional
Overall everything was perfect on those 2 nights i spent
Nothing i disliked about this anazing hotel
I will refer it all my friends
Comment from Hotel Management
10 Sep 2021 by iarkan, Hotel Management
Dear wael, Thank you for giving us your comment. We hope to welcome you soon back at our hotel. Best Regars, Limak Atlantis Team
by A verified traveler
Posted 21 Jan 2021
The staff were very friendly, the food was great with plenty of variety and the pool was open and not overcrowded.
All you could possibly need, except perhaps ice cream, at a great price.
