Ratings based on 156 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Housekeeping needs to improve. Over maintainance of facilties is required.
Comment from Hotel Management
25 Oct 2024 by Lady in Red, Hotel Management
As a part of Kempinski Hotel The Dome Family, We would like to thank you for choosing our hotel as a destination for your vacation. Our main aim is to provide the best possible experiences for our guests, which will leave you with a desire to come back to us as soon as you can. The entire Kempinski Hotel The Dome Team is happy to be part of a great memory of your trip and looks forward to the pleasure of being your hosts again shortly. Warm Regards, Lady in Red Team, Kempinski Hotel The Dome
by A verified traveler
Posted 28 Aug 2024
We had an amazing stay at the hotel. We were upgraded on arrival to a Lagoon Suite which was stunning with its own private pool. The food was excellent with many choices even for my 13 year old. The hotel went the extra mile by presenting my son with a birthday cake for his 13th birthday. The staff were welcoming on arrival and made us a coffee on departure while we waited for our car to the airport. All in all a lovely hotel, not crazy busy. We will be visiting again for sure.
Comment from Hotel Management
29 Aug 2024 by Lady in Red, Hotel Management
Mr. Mohammad Ishfaq,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay and that the upgrade to a Lagoon Suite added to your comfort and satisfaction. It’s delightful to know that your son’s 13th birthday was made special with the cake we prepared, and that our team made a positive impression with their warm hospitality.We are also glad that you appreciated the variety of food options available, especially for your son. It's always our goal to provide a memorable experience for our guests, and we are pleased that you felt well taken care of from your arrival until your departure.We truly appreciate your kind words and are excited to welcome you back for another lovely stay in the future.Best Regards,Lady in RedKempinski Hotel The Dome
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Lady in Red, Hotel Management
Dear Anonymous, Thank you for sharing your wonderful point.We look forward to welcoming you back.Lady in Red
by A verified traveler from MILTON KEYNES
Posted 11 Jul 2024
We absolutely loved our stay at Kempinski. The room was in excellent condition and roomy. The food options were amazing. Our only comment would be the staff, not everyone speaks English. And we had to ask 4 times for our room pool to be cleaned before it was handled. Other than this. Everything was spot on.
Comment from Hotel Management
12 Jul 2024 by Lady in Red, Hotel Management
Dear Walid,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your holiday and found the lagoon suite spectacular, the food good, and the cleanliness excellent.We sincerely apologize for the inconvenience you experienced with the lagoon pool. Your feedback about the daily maintenance is noted, and we will ensure that it is maintained more diligently in the future. We also appreciate your suggestion regarding the availability of English-speaking staff, and we will work on improving this aspect of our service.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon.Best Regards,Lady in Red,Kempinski Hotel The Dome
by A verified traveler
Dream hotel of Belek
Posted 17 Apr 2024 on HotelsVery helpful and caring staff and so welcoming
Comment from Hotel Management
19 Apr 2024 by Lady in Red, Hotel Management
Dear Guest,First of all, thank you very much for taking the time to share your thoughts and high evaluation with us. We are happy about your nice comments about our staff. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction. We hope we will have the chance to welcome you back to our facility as soon as possible.Kind Regards,Lady in Red Team, Kempinski Hotel The Dome
by A verified traveler
Posted 14 Mar 2024 on Orbitz
Excellent place - very comfortable. Excellent food. Lots of rennovations going on and beach access was closed.
Comment from Hotel Management
14 Mar 2024 by Lady in Red, Hotel Management
Dear Ms.Lily, First of all, thank you very much for taking the time to share your thoughts and evaluation with us. We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction. We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome
by A verified traveler
Posted 31 Oct 2023
Lovely hotel and staff. Upgraded by hotel to golf villa which was fantastic. Food great, shame not all restaurants were open but low season .
Comment from Hotel Management
4 Nov 2023 by Lady in Red, Hotel Management
Dear GuestFirst of all, thank you very much for taking the time to share your thoughts and evaluation with us.We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction.We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome
by A verified traveler
Posted 5 Oct 2023
Five star service. Nice beach. Not too busy at end of September. Good food. Not overcrowded beach area or pool area. Spacious room. Overall wonderful experience
Comment from Hotel Management
11 Oct 2023 by Lady in Red Team, Hotel Management
Dear Daniel,Thank you very much for taking the time to provide such great feedback and sharing your experience on Expedia.It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome
by A verified traveler
Posted 22 Aug 2023
Great hotel. Fantastic food choice. Helpful staff. We loved our stay.
Comment from Hotel Management
22 Aug 2023 by Lady in Red Team, Hotel Management
Dear Rachel,Thank you for your high rating and comment.Best Regards,Kempinski Hotel The Dome Belek
by A verified traveler from Austin
Posted 11 Aug 2023
Bedrooms air conditions do NOT work, so if you want to sleep in sauna, go for it.
We called the reception multiple times, they do send a technician, a temporary fix happen, but the issue occurs again 15 minutes after!!!
Other than the above issue, the whole place including the staff, food, drinks, facilities, pools, bars, outdoor music nights and activities are awesome!
Comment from Hotel Management
14 Aug 2023 by Lady in Red Team, Hotel Management
Dear Mr. Mohamed, First of all, thank you for taking the time to rate us. If we had at least the knowledge to know and solve the problem, we would have the chance to raise our quality and standards. Complaints, comments and suggestions about the subject are taken into consideration. It will be communicated to all departments and their opinions and evaluations will be discussed. I hope we will host you again, and we will not create prejudice. Best Regards, Kempinski Hotel The Dome Belek
