Ratings based on 262 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Great resort
Comment from Hotel Management
11 Oct 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear "Erick",Thank you for taking time to share your holiday impressions. We are honored to find that we were able to make your stay at Granada Luxury Belek truly delightful. It is great that you particularly appreciated hotel’s facilities and amenities, attentive service and accommodation. We are looking forward to welcoming you back soon. Kind Regards,CRM Management Granada Luxury Belek
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear "ELIZABETH FELICITY ",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek
by A verified traveler
Posted 22 Sep 2024
I stayed at Grenada Hotel about a week ago, and overall, it was a fantastic experience. The hotel itself is perfect for families who prefer to stay indoors—everything you need is right there! It's located in a very quiet area, far from the busy bazaar and street markets, which was a nice change of pace.
The food was excellent, and the facilities were top-notch. However, the one drawback was the sheer size of the place. Getting from one side of the hotel to the other can be quite a challenge, especially if you’re traveling with a baby or someone with mobility issues. It’s surprising they don’t offer any internal transport, even though it seems like something they could easily do. The hotel need to look into this and provide a solution for sure.
Other than that, it was a great stay, and I’d recommend it, especially for those looking for a peaceful getaway.
Comment from Hotel Management
25 Sep 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Elyazi''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler from kuwait
Posted 15 Sep 2024
Wonderful hotel
Comment from Hotel Management
18 Sep 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear "Firas",Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again.Kind Regards,CRM Management Granada Luxury Belek
by A verified traveler
Posted 31 Aug 2024
There was 0 customer service. All those people that work there are seasonal people brought from the Area around it, they teach them no English so customer service is not there. Can’t complain about the what the resort offers. Everything was really good but for me customer service is #1
Comment from Hotel Management
2 Sep 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Zakaria Abdulrahman''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler
Posted 30 Aug 2024
Staff quiet rude
Comment from Hotel Management
2 Sep 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Wafaa Cadnan Mumin''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler
Posted 22 Aug 2024 on Hotels
Reception was not friendly
Comment from Hotel Management
28 Aug 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Alireza''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler from Lusaka
Posted 14 Aug 2024
Great Facilities. Rooms need an uplift though.
Comment from Hotel Management
28 Aug 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Ahmed Faraz''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler
Posted 12 Aug 2024
The good:
The property is huge and beautiful and kept very clean. The pools lovely and clean. Even though the property is very large, the mere size and the number of pools mean it is never overcrowded. The private beach is lovely and the facilities good there. The food selection is good though more on it in the negatives. The number of bars, means you can always find a nice place to sit and have drinks in the evening. The evening entertainment is fairly decent. The water park is not a thrill seekers paradise but it is quite good, with the highlight being the kids slides which will keep the kids busy. The spa is wonderful.
The negatives:
The staff are not really up to the mark. The service though prompt mostly, the behaviour is rude. There are a few who are nice but quite a few that are not. The food is average at best even though the variety is huge, it is mostly tasteless and repetitive.
Comment from Hotel Management
28 Aug 2024 by CRM Management Granada Luxury Belek , Hotel Management
Dear Guest ''Jagdish Satyanarayan''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek
by A verified traveler
Posted 11 Aug 2024
I like everything
Comment from Hotel Management
12 Aug 2024 by CRM Management Granada Luxury Belek, Hotel Management
Dear Rizaan,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek
