Ratings based on 183 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Enjoying for a week might will visit agin in future
by A verified traveler from philadelphia
Posted 23 Aug 2023
I really do not recommend this place! the staff & services are just terrible and sometimes even rude! the in-room air conditioning system was just a mess and three of us ended up ALL SICK at the end of our vacation...the food quality is also below average as compared to other all-inclusive places I travelled before e.g. in Cancun. There are some non-fresh items that you see routinely in the buffet, and I am not sure whether they actually test them for expiration etc. we had a few instances of stomach upset immediately after lunch/dinner and so Please be aware of these items! The ONLY thing that I really enjoyed here was the late night music and bar.., I thinks that was actually very good and the ONLY reason I ended up giving an overall rating of Poor instead of terrible!
Comment from Hotel Management
31 Aug 2023 by Crystal Waterworld, Hotel Management
Dear Behzad,Thank you for the information you share about our facility.First of all, we want to express our sorrow for your dissatisfaction.As Crystal Hotel’s family, our goal is to improve the quality of services offered on a daily basis. For this reason, our guests' complaints, criticism and suggestions contribute positively to our work. All kinds of complaints, criticism and suggestions are evaluated and necessary studies are carried out. In this context, we want you to know that your comments will be evaluated by the competent departments.We will try to resolve your dissatisfaction with your next stay. We'd be honored to see you again.Best RegardsHotel Management
by A verified traveler
Posted 21 Aug 2022
Excellent food, staff and service. Huge plot with several pools and many slides, multiple restaurants on site, good food
Comment from Hotel Management
24 Aug 2022 by Crystal Waterworld Management, Hotel Management
Dear Sakib,Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel.We are looking forward to seeing you again.Kind regards,
by A verified traveler
Posted 9 Aug 2022
Lots of different things to do and there is always something new everyday
Comment from Hotel Management
24 Aug 2022 by Crystal Waterworld Management, Hotel Management
Dear Rabia,Thank you for taking the time to leave us a review.Kind regards,
by A verified traveler
Posted 16 Oct 2021
Overal good place but foods go cheaper and low quality everyday only saturdays are good and fresh foods. The soups are from the day before.
Comment from Hotel Management
20 Oct 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Guest;
We would like to thank you for choosing a Crystal Hotels and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again ...
Best Regards
Hotel Management
by A verified traveler
Posted 2 Oct 2021 on Hotels
The stay was ok the hotel was a bit out of date and lot a lot of restaurants open for all inclusive so not many food options.
Comment from Hotel Management
20 Oct 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Guest;
We would like to thank you for choosing a Crystal Hotels and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again ...
Best Regards
Hotel Managemet
by A verified traveler
Posted 15 Sep 2021 on Hotels
Comment from Hotel Management
22 Sep 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Narelys;
We would like to thank you for choosing Crystal Waterworld Resort& SPA Hotel for your holidays.
We are glad to know that you were satisfied by our service, food, accommodations and by hotel in general.
We would be very happy to see you among our repeat and respected guests in Crystal Waterworld Resort.
Best Regards,
Hotel Management
by A verified traveler
STAY AWAY!
Posted 7 Sep 2021 on HotelsNot worth the money. Rude staff who don’t speak English. The resort is massive, but not clean. The worst vacation we had.
Comment from Hotel Management
9 Sep 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Guest;
First of all, we thank you for choosing.
Could you please tell me your room number?
First of all, we apologize for the problem you are experiencing.
Kind regards
Hotel Management
by A verified traveler
Posted 6 Sep 2021 on Hotels
Comment from Hotel Management
9 Sep 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Guest,
Thank you for taking the time to write a review about your stay at Crystal Waterworld Resort & Spa. Your comments lead us.
The satisfaction of our guests has highest priority. We are sorry that we could'nt met your expectations.
We would like to inform you that we shared your comment with related departments and we have taken the necessary actions on them.
It would be an honor to have you and welcome you back in our hotel.
If you are on holiday at the hotel, please come to the guest relations desk.
Kind Regards
Hotel Managemet
by A verified traveler
Posted 17 Aug 2021 on Hotels
Comment from Hotel Management
22 Sep 2021 by Crystal Waterworld Resort&Spa, Hotel Management
Dear Baroj;
First of all, we thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Your Sincerely,
Hotel Management
