Ratings based on 103 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The hotel being in renovation they sent us to a 5 start Greenmax hotel, it is written 5” but it was a dirty 2*, they did not pay the hotel until 3 hours after I arrived and made me wait for confirmation after the hotel paid! Zero acknowledgement or excuses and showed a very lousy image of Turkey.. the bathrooms are cracked and dirty, the balconies are cracked enough to see the steel, there is absence of working wifi and despite the nice idea of the full formula hotel, it is really badly managed as the “smile” is missing!
Comment from Hotel Management
5 Nov 2024 by Guest Relations Department, Hotel Management
Dear Nabil,Many greetings from Aydınbey Queen's Palace&Spa Hotel.You have not stayed at our hotel. Your comment is not about our hotel.For this reason, we would like to state that we do not accept your comment.We wish you a good day.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Guest Relations Department, Hotel Management
Dear Guest Abbie,Thank you very much for your rating about our hotel.We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 3 Oct 2024
Water slide was open very limited hours and my son picked this property for the slides. Meals are ok but no english titles for the food - we pate a lot of chicken. Lines were very long. They would only give us 1 key to the hotel. Property was okay but wouldn't stay there again.
Comment from Hotel Management
5 Oct 2024 by Guest Relations Department, Hotel Management
Dear Guest Ada,Thank you so much for taking your time for writing a review about our hotel.Please be sure that we passed on all your comments to our management. Your honest opinion is very important for us in order to continuously improve our hotel and service quality. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 30 Sep 2024
Staying with little children at this hotel was incredibly easy. I highly recommend it for families, as they even have dedicated food sections for kids and vegetarians. The swimming pool is a good size, though I wish the slides were open longer, as we didn't get enough time to enjoy them. There was a great variety of food available every day, and the rooms were spacious and very clean. The staff were also helpful and friendly, making our stay enjoyable.
Comment from Hotel Management
3 Oct 2024 by Guest Relations Department, Hotel Management
Dear Guest Sabita,Thank you so much for taking your time for writing a review about our hotel.Your feedback is very important for us in order to continuously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 30 Sep 2024
The staff were incredibly welcoming and friendly, even though many didn't speak English.The variety of food, especially the unique breakfast donuts, was a highlight. The rooms were cleaned daily, and the hotel maintained a high standard of cleanliness, even with guests walking in and out in wet swimsuits.I highly recommend this hotel, especially for families with young children. It’s conveniently located near the airport and offers easy access to the Land of Legends and local markets.
Comment from Hotel Management
3 Oct 2024 by Guest Relations Department, Hotel Management
Dear Guest Sabita,Thank you very much for taking the time to write a review about your recently stay at our hotel. We are very pleased that you had a great stay.We have forwarded your lovely words to our staff, they are great motivation to keep up the good work.We can not wait to welcome you back at our hotel. Sending you lot of sunny greetings.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler from Barking
Posted 18 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Guest Relations Department, Hotel Management
Dear Mohammad Amir,Thank you very much for your rating about our hotel. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Guest Relations Department, Hotel Management
Dear Danielle,Thank you very much for your rating about our hotel. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 7 Sep 2024
everything was perfect but food was horrible very very poor.
Comment from Hotel Management
8 Sep 2024 by Guest Relations Department, Hotel Management
Dear Sonia,Thank you so much for taking your time for writing a review about our hotel.Your feedback is very important for us in order to continuously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. Please be sure that we passed on all your comments to our management. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler from Barking
Posted 2 Sep 2024
Everything was good but the all inclusive is basically similar food all the time you do get fed up
But yes amazing stay specially to go to land of Legends for a walk
Comment from Hotel Management
5 Sep 2024 by Guest Relations Department, Hotel Management
Dear Mohammad Amir,Thank you so much for taking your time for writing a review about our hotel.Your feedback is very important for us in order to continuously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
by A verified traveler
Posted 27 Aug 2024
Dirty rooms
Rude staff. Not good with dealing with complaints.
Air-conditioned keep switching off.
Dirty bathroom.
Worn out towels. We had to keep rongong for extra towels. They gave us 3 towels for 4 of us.
Uncomfortable bed. Flat pillows. We requested for extra pillows and told not available. They will bring some tomorrow. Next day same response. When we complaint. We got 2 pillows with no covers!
There is no iron. Mini bar has only water and 2 juices!
The buffet is mediocre. Poor quality food. No proper turkish cuisine. It was more quantity than quality.
Limited
Comment from Hotel Management
28 Aug 2024 by Guest Relations Department, Hotel Management
Dear Sheik,Thank you so much for taking your time for writing a review about our hotel.Your honest opinion is very important for us in order to continuously improve our hotel and service quality. We forwarded your comments to the responsible departments and necessary steps have been taken. We wish you all the best and are hoping to welcoming you again at our hotel.Best RegardAydınbey Queen’s Palace&Spa Guest Relations Department
