Ratings based on 335 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 6 Oct 2024
Rooms - dust
Dining - no system. While you wait for your table to be cleaned or while you are looking for spoons og forks - your food become cold.
Beach- not enough places to lay on
Internet- bad , disapears often.
Not 5 stars - may be 3 stars hotel
Comment from Hotel Management
7 Oct 2024 by Aquaworld Belek Family., Hotel Management
Dear Zhanna, thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay. Rest assured, we have taken note of your concerns regarding room cleanliness, dining experience, beach availability, and internet connectivity. We will address these issues internally to improve our services. We value your input and hope to have the opportunity to better serve you in the future. Best regards,
by A verified traveler from Tranent
Posted 27 Sep 2024
ROOM:
We were in room 6306 and even though it was spacious, it could have been better!
❌Little issues like missing skirtings, marks on walls, broken blinds, bath didn’t drain, no cups for tea/coffee, mini fridge hardly filled up, only 4 beds for 5 people, tv’s didn’t work…
✅ Lots of room, beds made daily, powerful shower, 5th bed brought when requested next day, cups brought when requested same day, 2 large bathrooms, mezzanine was fab for family, nice balcony, garden view (peaceful), air con was good, lots of storage space…
CLEANLINESS:
❌Room cleaning wasn’t great standard, blob of suncream or something on staircase in room when we arrived which was there until we left!, a good few days no toilet roll was given, same sand on floor for 3 days, toilets not cleaned thoroughly, sticky hand prints on glass all around the hotel which was there the whole 11 days, piles of plates and rubbish in corridors for days, often dirty cups when handed drinks…
✅Beds made daily (not sure if clean sheets daily!), sinks cleaned, fresh towels daily, thorough cleanliness around the pool, always bartenders collecting cups and plates etc, sun loungers clean..
POOLS:
❌Water slide cut my son’s foot (ripped skin off), busy pool bar- long queues!
✅Beautiful pools, clean, tidy, lots of sun loungers available, lots of umbrellas, lots of choice of pools, relax pool is stunning, lovely water temperature, pool activities great, DJ great, lots of room..
FOOD:
❌Somethings just lukewarm, wouldn’t rate the a
Comment from Hotel Management
29 Sep 2024 by Aquaworld Belek Family., Hotel Management
Dear Sharon Louise, Thank you for sharing your detailed feedback with us. We appreciate your comments regarding the room, cleanliness, pools, and food. We apologize for the inconveniences you encountered during your stay, such as the issues with the room maintenance and cleanliness standards. We will address these matters with our housekeeping team to ensure a higher quality experience for our guests in the future. It's delightful to hear that you enjoyed the spaciousness of the room, family-friendly amenities, and the overall pool facilities. We will also look into the incident with the water slide to prevent any future occurrences. Your feedback is invaluable to us as we strive to improve our services continuously. We hope to have the opportunity to welcome you back and provide you with a flawless experience. Warm regards,
by A verified traveler
Posted 15 Sep 2024
The front desk was terrible, they were not helpful at all. The rest of the hotel staff was great
Comment from Hotel Management
17 Sep 2024 by Aquaworld Belek Family., Hotel Management
Dear Selcuk, we sincerely apologize for the inconvenience you experienced at the front desk. We appreciate your kind words about the rest of our staff. Your feedback is valuable to us. Best regards, Aquaworld Belek.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Aquaworld Belek Family., Hotel Management
Dear Mr. Ikram, thank you for sharing your feedback. We value all reviews and will strive to improve continuously. Best regards, Aquaworld Belek.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Aquaworld Belek Family., Hotel Management
Dear Amir, thank you for sharing your feedback. We appreciate your input and will strive to improve. Best regards, Aquaworld Belek.
by A verified traveler
Posted 3 Sep 2024
They hotel is good but what i saw there the staff they were overladed and they couldn’t provide good service to us , also the food in restaurants it was not in good level
Comment from Hotel Management
4 Sep 2024 by Aquaworld Belek Family., Hotel Management
Dear Dana, thank you for sharing your feedback. We apologize for any inconvenience caused by the service you received. Rest assured, we will address the issues with our staff and work on improving the food quality in our restaurants. We hope to welcome you back for a better experience. Warm regards, Aquaworld Belek.
by A verified traveler
Posted 27 Aug 2024
Food was bang average, hospitality wasnt great apart from a handful of the staff, ac never worked even after many complaints and nothing was done about it
Comment from Hotel Management
29 Aug 2024 by Aquaworld Belek Family., Hotel Management
Dear Aahil Karim, We are sorry to hear about your experience. We appreciate your feedback regarding the food and hospitality. Rest assured, we will address the issues with the AC and staff. Thank you for bringing this to our attention. Goodbye and best regards, Aquaworld Belek.
by A verified traveler
Posted 20 Aug 2024
I liked it because it’s nature around the property. The snacks bar close to the pools are excellent if you don’t like to walk much specially in the hot weather! The food is very good, but the only complaint I could make is to keep the fruit and dessert more cooler in hot season.
needs to improve more in cleaning, specially the shower rooms. Water sports too expensive. Very good customer services.
Comment from Hotel Management
22 Aug 2024 by Aquaworld Belek Family., Hotel Management
Dear Marianela,Thank you for your kind words about the nature surrounding our property and the excellent snacks bar near the pools. We appreciate your feedback regarding the temperature of fruits and desserts, and we will take this into consideration. We will also focus on improving the cleanliness, particularly in the shower rooms. Regarding the water sports cost, we will review our pricing. It's delightful to hear you found our customer service very good. We look forward to welcoming you back soon.Best regards,Aquaworld Belek
by A verified traveler
Posted 7 Aug 2024
Good pools and good location, food a bit basic and repetitive but edible. Room was clean and bed comfortable
Comment from Hotel Management
8 Aug 2024 by Aquaworld Belek Family., Hotel Management
Dear Daisy Elizabeth, thank you for sharing your feedback. We appreciate your input and will strive to improve. Best regards, Aquaworld Belek.
