Ratings based on 9 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Norah., Hotel Management
Dear Kemai, Greetings from Melia Serengeti Lodge! Thank you for the time you have taken to participating in our review to share your feedback with us. Your positive comment is greatly appreciated and serve as a great motivation for our team. we are looking forward to welcoming you back in the feature. Thanx with best regards. Norah Ainea guest experience coordinator.
by A verified traveler
everything is perfect!
Posted 28 Jul 2024 on Hotelsgreat food! great services! great personnel!
Comment from Hotel Management
28 Jul 2024 by David Larius , Hotel Management
Dear Kemai,Greetings from Melia Serengeti,On behalf of the entire team, we are pleased to inform you that we have received your feedback and its much appreciated. Thank you for choosing to spend your safari trip with us and looking forward to welcoming you and your family again.Regards,
by A verified traveler
Posted 20 Jul 2023
Overall, Melia Serengeti was a delightful lodge and our stay was nearly perfect.
Sadly they were doing controlled fires in the surrounding area meaning that there was heavy smell of smoke and burning which affected air quality significantly.
If it weren’t for this the place would be perfect.
Comment from Hotel Management
20 Jul 2023 by Mohamed Rajab, Hotel Management
Dear AnjnaGreetings from your second home Melia Serengeti lodge!Thank you very much for your good review!Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Mohamed Rajab, Hotel Management
Dear SheristaGreetings from your second home Melia Serengeti lodge!Thank you very much for your good review!Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
16 Jun 2023 by Guest experience, Hotel Management
Dear Ms.Mariam,Greetings from the bush!Thank you for taking the time to share your feedback on this platform for sure this is a gift for our staff member who made your stay extra special. It's a pleasure to read how you enjoyed all aspects of the Lodge. Thank you again and we hope to welcome you back in the future.I remain at your disposal.Best regardsMsafiriGorge Kazumbe,Guest Experience Supervisor
by A verified traveler
Posted 1 Jun 2023
Very nice experience. Staff are very helpful and professional, the pool is amazing and food was good too
Comment from Hotel Management
1 Jun 2023 by Mohamed Rajab, Hotel Management
Dear PanGreetings from the bush!Thank you for taking the time to share your feedback on Expedia and for highlighting all of those points and staff member who made your stay extra special. It's a pleasure to read how you enjoyed all aspects of the Lodge . Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor
by A verified traveler
Posted 26 Mar 2021
Comment from Hotel Management
9 Apr 2021 by Cesar Martinez General Manager, Hotel Management
Dear guest,
Thank you for rating Melia Serengeti with 5* and for choosing us for your stay in the Savannah
Looking forward to welcome you back soon
Kind regards
by A verified traveler from New York, NY
Posted 5 Jan 2021 on Orbitz
I was in Tanzania for 2 weeks and stayed at four different hotels. Melia was the best of the four. The rooms are immaculate and they think of everything. Upon arrival David greeted us, showed us to our room and explained all the important details. The staff were accommodating, friendly and helpful. The manager made sure to come around at least once a day to greet guests. Everything was perfect. Melia is a must!
Comment from Hotel Management
12 Feb 2021 by Cesar Martinez, GM, Hotel Management
Dear guest,
We are delighted to know that you have had a memorable stay with us
Thank you very much for taking time to share your experience and for recommending Melia properties through Expedia
Our guests’ satisfaction is our most important goal. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated.
We are looking forward to having the opportunity to welcome you back soon to Melia Serengeti Lodge.
Kind regards,
by A verified traveler
Posted 17 Jan 2019
Very pleasant place isolated in the Serengeti, staff extraordinarily kind and attentive
Comment from Hotel Management
17 Jan 2019 by Cesar Martinez - General Manager, Hotel Management
Dear guest,
Thank you for your kind comments regarding our hotel, they are the best reward to our team's daily dedication.
Looking forward to welcoming you again.
Kind regards,
Cesar Martinez
General Manager
