Ratings based on 242 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2020 on Hotels
quite good
Comment from Hotel Management
19 Oct 2020 by Klana Resort Management , Hotel Management
Greetings from Klana Resort Seremban! We are overwhelmed with happiness to receive this review and you just made our Monday happier! We appreciate your time to drop this feedback and we will strive our very best in offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘till the next visit!
by A verified traveler
Posted 13 Feb 2020
The room so spacious
Comment from Hotel Management
14 Feb 2020 by Klana Resort Management, Hotel Management
Thank you for staying at our hotel! We appreciate your valuable feedback.
by A verified traveler
Posted 13 Feb 2020 on Hotels
New refurbished room. Spacious, cosy and nice view.
The light in the room was a bit dim
Breakfast is ok with western and Malaysian cuisine. Overall staying there is comfortable.
Live band at night. Also u can try their ATV too. Its near the park as well.
Comment from Hotel Management
14 Feb 2020 by Klana Resort Management, Hotel Management
Thank you for staying at our hotel! We appreciate your valuable feedback.
by A verified traveler
Posted 4 Feb 2020 on Hotels
Comment from Hotel Management
18 Feb 2020 by Klana Resort Management, Hotel Management
Thank you for staying at our hotel! We appreciate your valuable feedback.
by A verified traveler
Posted 22 Dec 2019
Food no taste.....................................
Comment from Hotel Management
22 Dec 2019 by Klana Resort Management, Hotel Management
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback.
by A verified traveler
Posted 30 Sep 2019
We cannot understand why the gym and the spa is not operating on a Saturday.
Breakfast selection is not good compared to Royale Chulan where our other friends were staying and the rates there were lower. The room carpets are dirty and there were no bedroom slippers. We were given a room not as per booking although they changed it for us.
Comment from Hotel Management
2 Oct 2019 by Klana Resort Management , Hotel Management
Hi Ms Felicia. Thank you for staying with us and thank you for your comments. May we know which room you were staying and also the date for further improvement?
by A verified traveler
Disappointing breakfast
Posted 22 Aug 2019 on HotelsBreakfast was lousy. Food not fresh especially rendang chicken.
Comment from Hotel Management
28 Aug 2019 by Klana Resort Management , Hotel Management
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback
by A verified traveler
Posted 21 Aug 2019 on Hotels
Comment from Hotel Management
28 Aug 2019 by Klana Resort Management , Hotel Management
Hi, Thank you for your stay at Klana Resort Seremban we hope to see you again soon!
by A verified traveler
Posted 2 Jul 2019
It has big pool but the food served not variety and same menu everyday.
Comment from Hotel Management
8 Jul 2019 by Klana Resort Management, Hotel Management
Hi,
Thank you for your stay at Klana Resort Seremban
by A verified traveler
A lot of work to do!
Posted 29 Jun 2019 on HotelsI stayed in Klana several times in the early 2000s. Company stopped using the hotel around 2005 as its condition was deteriorating. However, reading about the renovated rooms, my wife and I decided to give it a shot. Regrettable choice. Yes, the rooms why renovated, but why not completely? New bathroom, new furniture, new carpet, but the doors and doorposts were still the old rotten ones. Cleanliness (most important aspect!) was NOT ok. There was dust in multiple places and a LOT of it under the bed which we found out when something rolled under it. The bed was comfortable but the other guests slammed doors, so our sleep was only so so.
A few other bummers:
NO ALCOHOL SERVED. It has become a Muslim hotel. Nothing wrong with that, but they used to serve alcohol and it wasn't mentioned on the booking website nor on their own.
Some staff was really unfriendly
Breakfast was the least of all the breakfasts we had in Malaysia. Lots of dishes tasted if they were reheated from the day before.
Swimming pool water was kinda mirky and not inviting for a swim.
Lot of work to do to get it back to what it was. Do the internal renovation PROPERLY and give the outside a proper paintjob (really looked a bit decayed). Clean the rooms properly, improve the breakfast, teach the guests to respect other guests rest and improve the breakfast.
Not likely to go back there
Comment from Hotel Management
8 Jul 2019 by Klana Resort Management, Hotel Management
Hi Robertus,
We apologise for all the difficulties during your stay at our hotel. We will eventually improving our hotel and services. Thank you for your feedback
