Ratings based on 537 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Small room, rude staff, disappointment
Posted 7 Jul 2024 on HotelsThe place is okay and close to airport. It's okay if you are traveling alone. If you are travel as a family/group, it will be a big disappointment. The room is extremely small and crowded. Barely have any place to walk. The receptionist was not friendly and short with you while checking in. Beside shampoo and body wash, there's nothing else. No toothpaste/brush. We have 3 people in the room and asked for one extra pillow since we have only 2 in the room. They responded that each pillow will coat 5rm. Everything about this hotel is about hidden fee. Such a scam 😒. Never come here again.
Comment from Hotel Management
17 Jul 2024 by Vivas Customer Care Coordinator, Hotel Management
Dear Guest, Thanks for the review and your opinion is important for our future improvement. We are regret to hear that our hotel was beyond your satisfaction and we would like to clarify that base on your booking is booked for double room which is 02 person stay for maximum in a room and all amenities is provided for 02 person according to the room type as booked. For additional request to be surcharge of the extra items as it is not included in the room. We are apology that we are just budget transit hotel with providing the minima affordable price and for all our precious budget travelers. We may look into this matter and wish to have better service with more funky element if we do have budget for the implementation in the future. We ask you to accept our repeated apologies for the inconvenience caused and hope that we will have the privilege of welcoming you to stay again in the near future, under altogether happier circumstances. Yours sincerely, Vivas Customer Care Coordinator
by A verified traveler
Posted 19 May 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Vivas Customer Care Coordinator, Hotel Management
Dear Guest, Thanks for the review and your opinion is important for our future improvement. We are glad to hear from your and wish to serve you better in the future. Yours sincerely, Vivas Customer Care Coordinator
by A verified traveler
Posted 14 May 2024
Bed linens are dirty, really gross. Smelly as you enter the hotel, & even in the room.
by A verified traveler
Posted 27 Apr 2024
The sheets were stained, the checkin staff were uncommunicative, the room smelled of smoke, and there were limited dining or shopping options. We tried to get food delivered by Grab, but even that was canceled by the restaurant. Our room key stopped working for no reason and we had to get it fixed. At one point, somebody opened our door, but couldn’t get in because of the lock chain. I assume that was the cleaning staff. They could have knocked.
I’m not disappointed. It was very cheap accommodation, so I wasn’t expecting much.
by A verified traveler
Posted 16 Mar 2024
by A verified traveler
Posted 13 Feb 2024
Missed a connecting flight in KL so booked this hotel last minute. On check in, the staff weren’t overly enthusiastic, but gave me the information I needed and everything went smoothly.
The hallways/lobby etc. are quite dingy and don’t seem clean. My room had tons of tiny bugs all over it, and I also saw a number of those bugs in the hallways.
The toilet in my room flushed one time, after that it wouldn’t work to flush again. I stayed for two nights, and on my second day, my key card stopped working. I brought it to the front desk and it just needed to be reprogrammed, but not sure why that happened.
The hotel does have a laundry room which was convenient, and it was a cheap price for such short notice. It was also close to the airport which was good.
Overall though, the dirty feeling, the bugs, and the toilet breaking make me unlikely to stay at this hotel again.
Comment from Hotel Management
14 Feb 2024 by Rics, Hotel Management
Dear Guest, Thanks for the review and your opinion is important for our future improvement. We are apology that we are just budget transit hotel with offer budget room rate for our budget traveller. For the toilet is working normal and you may forgot to turn on the water pipe just next to the toilet ball for water refill into the flush tank. For the room key is per day update basic according to the key log system and you may require to update the key again with us for the second day stay. For the lobby, we are turn off the dining area lighting as well as the facilities area is not open in the night time for the cost energy saving purpose. We may look into this matter and wish to have more funky element if we do have budget for the implementation in the future. We ask you to accept our repeated apologies for the inconvenience caused and hope that we will have the privilege of welcoming you to stay again in the near future, under altogether happier circumstances. Vivas Customer Service
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 2 Jan 2020 on Hotels
by A verified traveler
Posted 29 Dec 2019 on Hotels
