Ratings based on 49 Verified Reviews

3.1 out of 5
50% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Author, Hotel Management
Dear Guest, Thank you for your review. We appreciate your feedback and are sorry to hear about the issue you experienced during your stay. Our team is dedicated to providing the best possible experience for our guests, and we apologize if we fell short in this instance. Please be assured that we have taken your comments seriously and will address them accordingly. If there is anything else we can do to assist you, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com. Thank you again for bringing this to our attention. Warm regards, Team OYO
1 out of 5
by A verified traveler

Posted 11 May 2024
The WiFi was not working in our room. We complained but nothing happened.
2 out of 5
by A verified traveler

Posted 30 Dec 2023
Staff service was very bad. We came really late at night already so tired, and the receptionist did not make us feel welcome at all. There was no proper communication from him, made us wait for a good amount of time despite we were so tired. Overall, we were not satisfied from that.
4 out of 5
by A verified traveler

Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Ammy, Hotel Management
Thanks for the positive rating, Ernie! Hope to welcome you again soon. Regards, Noah.
5 out of 5
by A verified traveler

Posted 4 Nov 2023
I happy
Comment from Hotel Management
23 Jan 2024 by Ammy, Hotel Management
Hi, Azizan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
4 out of 5
by A verified traveler

Posted 21 May 2023
Good value for price. No in-room tea and coffee. Bidet hose holder not cleaned. Nearest shopping was 12 myr return.
Comment from Hotel Management
24 May 2023 by Ava, Hotel Management
Hey, Grahame! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava
2 out of 5
by A verified traveler

Not too close to airport

Posted 21 Nov 2021 on Hotels
It’s deceiving how it says closer to KL airport but it was too far and the sorrounding is rundown.
Comment from Hotel Management
3 Dec 2021 by Ronald, Hotel Management
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Ronald
5 out of 5
by A verified traveler

Posted 18 Jan 2021 on Hotels
Fast check in. Very polite reception & room is just perfect for my stay.
Comment from Hotel Management
19 Jan 2021 by Marie, Hotel Management
Hi, Arifin! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!
4 out of 5
by A verified traveler

Very good experience

Posted 13 Feb 2020 on Hotels
Very convenient for a long lay over to have a good rest
Comment from Hotel Management
15 Feb 2020 by OYO, Hotel Management
Loved to hear this, Carocell! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Kevin
4 out of 5
by A verified traveler

Good airport location

Posted 24 Jan 2020 on Hotels
The staff where very friendly and hotel was close to the airport
Comment from Hotel Management
26 Jan 2020 by OYO, Hotel Management
Charmed to see you loved our services, Nesrin! Have a pleasant day ahead :) Regards, Kevin
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