Ratings based on 980 Verified Reviews

4.5 out of 5
76% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Jan 2025
We had an amazing stay at the Plaza heading into New Years! Excellent service, plenty of dining options and close to shopping. Rooms are slightly outdated vs pictures but still good. Definitely get breakfast included in your stay as the buffet was good and most cafes open after 10am here. Hotel is also on central heating in winter so we left the external vents open and room heating off. Great stay overall!
5 out of 5
by A verified traveler

Posted 31 Dec 2024
First Class Service positioning.
3 out of 5
by A verified traveler

Posted 27 Dec 2024
I was hoping for something special but it was just a hotel with high prices. The bed in the middle of the room was awkward as was the glass wall between the bathroom and bedroom. The location was good, easy access to many popular sites and public transit. Check in was chaos, stall tactics, sign in here, wait there, delay, we got in our room at 4 pm… at 9 we received a text our room was ready. Many do speak English enough to order food, get a taxi, but I felt like we were always given the worst seat in the restaurants. I really wanted this to be special, but it was just a hotel with odd features.
5 out of 5
by A verified traveler from Sacramento

Posted 5 Dec 2024
Service was top notch from start to finish! They are at your service for anything at any time. The doormen opened and closed our taxi doors, carried luggage and brought scale to weigh our luggage for us when leaving. The cleaning service was excellent with fresh towels and replenished amenities daily. The front desk staff and concierge were super helpful with recommendations for eating and maps and weather information. They all spoke excellent English so communication was easy. The hotel is perfectly situated for shopping and sightseeing and extremely walkable. The wine and cookies gift for being a VIP were delicious. We spent a lovely week at The Plaza! I highly recommend this hotel and will definitely stay again!
5 out of 5
by A verified traveler

Posted 25 Nov 2024
Great
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Nov 2024
5 out of 5
by A verified traveler

Posted 12 Nov 2024
Location is close to major attractions.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Oct 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Oct 2024