Ratings based on 1,372 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Great location. Walking distance to airport bus , palace, village , art/ street food street. Huge suites with laundry.
Comment from Hotel Management
12 Dec 2024 by GSM, Hotel Management
Dear zarrish,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. I will share your feedback with our team members and we hope that we will have the pleasure of welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 1 Dec 2024
by A verified traveler from maple grove
Posted 14 Nov 2024
We had to request to switch room because of bed smell. My husband started coughing really bad. We stayed on 11th floor. They are doing construction on that floor They shouldn’t place customers on that floor due to the dust from remodeling
Comment from Hotel Management
20 Nov 2024 by GSM, Hotel Management
Dear Sally,Thank you for taking the time to write this review.We are sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable. I will share your feedback with our team members and seek ways to improve our service and communications.Once again, please accept our apologies and we will continue in our improvement efforts to provide excellent service and products to our residents.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
washer&dryer. Pretty spacious room. Nice view.
Comment from Hotel Management
8 Nov 2024 by GSM, Hotel Management
Dear Kyung,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 4 Nov 2024
The staff were friendly and the location was great
Comment from Hotel Management
6 Nov 2024 by GSM, Hotel Management
Dear Julie,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 25 Oct 2024
Outlets are too old
Comment from Hotel Management
29 Oct 2024 by GSM, Hotel Management
Dear Jungon,Thank you for taking the time to write this review.We are sorry to hear that we failed to meet your expectations. I will share your feedback with the team members and seek further improvements for our future plan.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 25 Oct 2024
Outlets are too old
Comment from Hotel Management
29 Oct 2024 by GSM, Hotel Management
Dear Jungon,Thank you for taking the time to write this review.We will continue in our improvement efforts to provide an excellent service to our residents.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 25 Oct 2024
Wish electrical outlets and computer connections are updated
Kitchen and laundry options were fantastic
View for the palace was amazing
Comment from Hotel Management
29 Oct 2024 by GSM, Hotel Management
Dear Jungon,Thank you for taking the time to write this review.I will share your feedback with our team members and seek further improvements for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
by A verified traveler
Posted 29 Sep 2024
Great location, very nice hotel. Friendly staff
Comment from Hotel Management
30 Sep 2024 by GSM, Hotel Management
Dear Martin,Thank you for taking the time to write this review.We re glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
