2/10 Terrible
Min Kyoung
Dec 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a total of 4 nights and 5 days. Having relocated abroad for work - came back to Korea (as a Korean) for the holidays as well as for my annual health check-up.
Long story short - I do not intend to ever stay here again.
Overall facility was rundown. Molds in the shower stall walls. No room service. Cleaning service was horrible as they did not take out the trash nor did they bother to restock the amenities.
Room temperature was freezing. Stayed here for an annual medical check-up only to check-out of the hotel in worse condition than check-in. Upon contacting the front desk - I was told I had to jack up the temperature to 30 degrees Celsius for the central heating system to start warming up the room. It took 2-3 hours for it to get a bit warm, all the while I was sneezing from the cold. The thing is - after awhile, the temperature would drop again; so every 1-2 hours, I had to reset the room temperature to 30 degrees in the hopes of staying a bit warm.
Front desk offered me a portable heater to plug in as I was so very cold. The power socket in the room was shabby and old and the heater cable would not securely lock on. After multiple attempts - I got the portable heater to work. Yet for some reason, the power would shut down after a few hours (I believe the power socket was faulty) - so I would have to unplug and plug the heater cable back in the old socket to get the heater to work. This continued throughout the 5 days of my stay. Horrible experience ever.
Min Kyoung
Stayed 4 nights in Dec 2024