Ratings based on 1,040 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This place is so small and dirty shower room
I expected more than that but not hard to trust on website pictures.
Comment from Hotel Management
23 Nov 2024 by SHILLA STAY MAPO, Hotel Management
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler
Posted 17 Nov 2024
Very clean and conveniently located. Took one limousine bus from ICN to the hotel. Staff were very friendly and provided great service! Commute was easy since there was a subway station and several bus stops nearby.
Comment from Hotel Management
17 Nov 2024 by SHILLA STAY MAPO, Hotel Management
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Shilla Stay Mapo, Hotel Management
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler from Brentwood
Posted 13 Nov 2024
It has a great location.
Comment from Hotel Management
13 Nov 2024 by SHILLASTAY MAPO, Hotel Management
Dear Valued Guest, We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant. Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying. We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey. We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment. Warmly, Jake Choi General Manager Shilla Stay Mapo
by A verified traveler
Posted 4 Nov 2024
I was shocked to learn that at night, they do not have the air conditioning on, instead they circulate the air from outside. As a result, I had to sleep in a hot and stuffy room. Very unacceptable for price of the room. House keeping only came for 1 day out of the 3 days I stayed.
Comment from Hotel Management
4 Nov 2024 by Shilla Stay Mapo, Hotel Management
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by SHILLA STAY MAPO, Hotel Management
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler from New York
Posted 2 Nov 2024
Property was upscale and highly convenient to get to (whether to and from Gimpo or Incheon Airport, as it is right by a station on the Airport Express line). Front desk staff was professional and willing to assist.
Comment from Hotel Management
2 Nov 2024 by 신라스테이 마포, Hotel Management
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by SHILLA STAY MAPO, Hotel Management
고객님, 안녕하십니까신라스테이 마포에 보내주시는 따뜻한 관심과 애정에 깊이 감사드립니다. 고객님께서 주신 의견은 세심히 검토하여 서비스 개선에 적극 반영하겠습니다.고객님의 소중한 시간을 할애하여 작성해 주신 의견은 향후 신라스테이 마포를 이용하실 다른 고객님들께도 큰 도움이 될 것입니다.다시 한번 귀중한 의견 주셔서 감사드리며, 고객님과 가족분들의 건강과 안녕을 진심으로 기원합니다.신라스테이 마포최준혁 총지배인 드림
by A verified traveler
Posted 30 Oct 2024
Mapo was a great location for bus and trains, the area felt very safe especially as we are 2 women. The hotel staff were very helpful and accommodating. Having a washer and dryer was an added bonus.
Comment from Hotel Management
30 Oct 2024 by 신라스테이 마포, Hotel Management
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo
by A verified traveler
Posted 28 Oct 2024
Great stay
Comment from Hotel Management
28 Oct 2024 by 신라스테이 마포, Hotel Management
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo
