Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel.
by A verified traveler
Posted 20 Aug 2024
Location is perfect close to everything shopping, restaurants and transit.The hotel is very clean, allows early check in and late check out will definitely stay here again.
Comment from Hotel Management
20 Aug 2024 by Reservation, Hotel Management
Dear Guest,We are very glad that you have had a pleasant stay at New Seoul Hotel and that you were especially pleased with the helpfulness of our location. We'll do our best to improve customer services and make you more satisfied.We highly appreciate your time in leaving us this feedback and we look forward to greeting you once again in the near future.Thank you.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Reservation, Hotel Management
뉴서울 호텔을 이용하시고, 소중한 시간을 내어 저희 호텔에서의 경험을 공유해 주셔서 감사합니다.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel.
by A verified traveler
Posted 8 Jul 2024
Not able to adjust water temperature when taking shower… suddenly becomes extremely hot
Location is the best
Comment from Hotel Management
8 Jul 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel. However, we feel really sorry that you experienced inconvenience during your staying. Again, we apologize for the inconvenience and with your review, we will strive more hard to provide the best service for all our guests. Thank you so much for sharing your valuable review and we wish you all the best.
by A verified traveler
Posted 24 Jun 2024 on Hotels
It was ok but you could tell it was not really cared for.
Comment from Hotel Management
2 Jul 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel. However, we feel really sorry that you experienced inconvenience during your staying. Again, we apologize for the inconvenience and with your review, we will strive more hard to provide the best service for all our guests.
by A verified traveler
Posted 3 Jun 2024 on Hotels
Hotel was worth its money snd close to do much too see in seoul.
Comment from Hotel Management
16 Jul 2024 by Reservation, Hotel Management
Thank you for staying in Newseoul hotel. We are glad to hear that our location has been comfortable for you.We look forward to greeting you once again in the near future.Best regards,
by A verified traveler from Fonthill
Posted 28 May 2024
Sometimes it was very loud. You could hear everyone coming and going and could hear people in their rooms. Rooms were cleaned every day and bed was very comfy. Would have liked to have more pillows. We liked having coffee and waters replenished every day.
Comment from Hotel Management
10 Jun 2024 by Reservation, Hotel Management
Thank you for staying with us and taking your time to post the feedback about your experience with New Seoul Hotel. We'll do our best with customer-friendly staff services and make you more satisfied.We look forward to greeting you once again in the near future.Best regards,
by A verified traveler
Posted 12 Apr 2024
The only issue we had is with the water heater. Despite having an engineer came by to check and adjust the temperature, the issue was not resolved completely. The water get extremely hot that made showering impossible.
