Ratings based on 1,010 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
good location
Comment from Hotel Management
30 Dec 2024 by General Manager , Hotel Management
Dear Gest,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.We are delighted to know that you enjoyed our hotel's location. Being centrally located in Myeongdong, our aim is to offer our guests the convenience of being close to shopping areas and main attractions.We remain committed to providing an excellent experience during your future visits.Warm regards,Bob KimGeneral ManagerL7MYEONGDONG by LOTTE
by A verified traveler
Posted 29 Dec 2024
Excellent location, it’s close to everything you might need and a great option for first-timers in Seoul
Comment from Hotel Management
29 Dec 2024 by General Manager , Hotel Management
Dear Gest,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.We are thrilled to hear that you found our location excellent and convenient for your needs during your visit. Being close to various attractions and amenities is something we aim for to enhance our guests' experience, especially for first-time visitors to Seoul.We are committed to maintaining this high level of convenience and service for all our guests.Warm regards,Bob kimGeneral ManagerL7MYEONGDONG by LOTTE
by A verified traveler
Posted 18 Dec 2024
The bathroom and linen were not clean.
Comment from Hotel Management
18 Dec 2024 by General Manager , Hotel Management
Dear Gest,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.We sincerely apologize for the cleanliness issues you encountered during your stay, particularly concerning the bathroom and linen. This experience is not reflective of the high standards we strive for at our hotel. Our team is committed to addressing these shortcomings promptly by reinforcing our cleaning protocols and training.You can expect better service and attention to detail during your next visit.Thank you once again for sharing your thoughts with us.BobKimGeneral ManagerL7MYEONGDONG by LOTTE
by A verified traveler
Posted 17 Dec 2024
Easy excess airport bus on and off to hotel
Comment from Hotel Management
17 Dec 2024 by General Manager , Hotel Management
Dear guest,Warm greeting from L7 MYEONGDONG.Thank you for staying with us, L7 MYEONGDONG.First of all, it's our honor to hear that your stay was wonderful with us, L7 MYEONGDONG.Thank you so much for your compliments and sharing the review about our hotel.We are pretty sure that your review would be of great help to other guests planning to visit our hotel.We will refer to your review as our guideline in enhancing our service quality and will try more hard to satisfy our hotel guest.Thank you for your detail comments about our hotel. We really hope we can have another chance to give you the best service next time.Again, thank you so much for sharing your valuable review and we wish you all the best.Sincerely,Bob KimGeneral ManagerL7 MYEONGDONG
by A verified traveler from Jersey City
Posted 16 Dec 2024
This is my second trip to Korea, and this hotel was in the perfect location. Its right in the heart of the downtown Myeongdong shopping area and where all of the food stalls are at night. There are tons of pharmacies, restaurants and convenience stores right nearby and it is half a block from where the Incheon Airport Limousine Bus picks up, saving money on your airport run. There is a small gym in the building (only 2 treadmills and some small weights), and a scale near the front desk so you can check your luggage weight. The staff is super friendly and helpful. Whenever I return to Myeongdong I will absolutely be staying here.
Comment from Hotel Management
16 Dec 2024 by General Manager , Hotel Management
Dear guest,Warm greeting from L7 MYEONGDONG.Thank you for staying with us, L7 MYEONGDONG.First of all, it's our honor to hear that your stay was wonderful with us, L7 MYEONGDONG.Thank you so much for your compliments and sharing the review about our hotel.We are pretty sure that your review would be of great help to other guests planning to visit our hotel.We will refer to your review as our guideline in enhancing our service quality and will try more hard to satisfy our hotel guest.Thank you for your detail comments about our hotel. We really hope we can have another chance to give you the best service next time.Again, thank you so much for sharing your valuable review and we wish you all the best.Sincerely,Bob KimGeneral ManagerL7 MYEONGDONG
by A verified traveler
Posted 16 Dec 2024
the location is superb
Comment from Hotel Management
16 Dec 2024 by General Manager , Hotel Management
Dear guest,Warm greeting from L7 MYEONGDONG.Thank you for staying with us, L7 MYEONGDONG.First of all, it's our honor to hear that your stay was wonderful with us, L7 MYEONGDONG.Thank you so much for your compliments and sharing the review about our hotel.We are pretty sure that your review would be of great help to other guests planning to visit our hotel.We will refer to your review as our guideline in enhancing our service quality and will try more hard to satisfy our hotel guest.Thank you for your detail comments about our hotel. We really hope we can have another chance to give you the best service next time.Again, thank you so much for sharing your valuable review and we wish you all the best.Sincerely,Bob KimGeneral ManagerL7 MYEONGDONG
by A verified traveler
Posted 15 Dec 2024
room aircon not cold
Comment from Hotel Management
15 Dec 2024 by General Manager , Hotel Management
Dear Gest,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.We apologize that the air conditioning in your room was not functioning as expected during your stay.It is important to us that our guests experience a comfortable and pleasant environment.We are committed to ensuring that our facilities are in top condition and will make the necessary improvements to prevent this issue in the future.We hope to have the opportunity to welcome you again and provide a better experience.BobKimGeneral ManagerL7MYEONGDONG by LOTTE
by A verified traveler
Posted 13 Dec 2024
My husband and I had an enjoyable stay at the L7. We liked the room lay-out, the cleanliness, the toiletries (Malin and Goetz!), the complimentary bottles of water everyday and of course, its central location (close to a metro station and the shops and restaurants are right on its doorstep). We only have one suggestion-can the breakfast coupons be given at check-in time? It would be more convenient this way for the guests. They can just go straight to the restaurant from their room for breakfast.
Comment from Hotel Management
15 Dec 2024 by General Manager , Hotel Management
Dear Gest,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.We are delighted to hear that you and your husband had an enjoyable stay. It is wonderful to know that you appreciated the room lay-out and cleanliness. We are pleased that you liked the toiletries provided and the complimentary bottles of water. Our central location, with proximity to the metro station, shops, and restaurants, is indeed one of our key features, and we are happy that you found it convenient.We appreciate your suggestion regarding the breakfast coupons. Having them available at check-in could indeed enhance the convenience for our guests, and we will take this into consideration for future improvements.We are committed to providing a memorable and seamless experience for our guests and will strive to improve based on your feedback.Warm regards,BobKimGeneral ManagerL7MYEONGDONG by LOTTE
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by General Manager , Hotel Management
Dear Gest, Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE. We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is truly important to us, and it is always wonderful to receive such positive comments from our valued guests. We will continue to strive towards providing exceptional service and hope to make your next visit even more enjoyable. Warm regards, Bob Kim General Manager L7MYEONGDONG by LOTTE
by A verified traveler
Posted 5 Dec 2024
The room we booked was bigger than expected - if you are not travelling as a couple be sure to request for a room with a private bathroom. The first room given to us had an open one but we were able to easily request a change.
The area was fantastic, and right by a train exit which made travelling in and out of Myeondong very convenient. The hotel is located on the main street, just off the busy streets of Myeongdong, so we were able to go back to a quiet area.
The room was very clean and well maintained, although the bathroom could have had better ventilation. We did feel that by the end of a 1 week stay the bathroom did smell a little stale. The toilet bowl is heated (which is a plus for winter), with a bidet. Staff and service was excellent and prompt - we'd requested for additional pillows, to fix our TV and to arrange for airport transfer back.
Comment from Hotel Management
5 Dec 2024 by General Manager , Hotel Management
Dear SARAH AINI,Thank you for staying with us and sharing your experience at L7MYEONGDONG by LOTTE.It is wonderful to hear that you found your room to be more spacious than expected. We appreciate your advice regarding the room options for future travelers. We are pleased that our staff could assist you promptly in switching to a room with a private bathroom and also with your other requests like additional pillows and TV adjustments. We are thrilled that you found our location convenient and enjoyed the tranquil atmosphere after exploring the vibrant streets of Myeongdong. It is great to know that our proximity to the train exit enhanced your travel experience.Regarding the maintenance of our rooms, I am glad that you found them clean and well maintained. Thank you for your constructive feedback about the bathroom ventilation, which is an area we acknowledge the need for improvement. It was also great to know that the heated toilet bowl was a pleasant feature during your winter stay. Our staff will be delighted to hear your kind comments about the service being excellent.We are committed to enhancing our guest experiences and will address the concerns you expressed to ensure a more comfortable stay in the future.Warm regards,Bob KimGeneral ManagerL7MYEONGDONG by LOTTE
