Ratings based on 979 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
good
by A verified traveler
Posted 24 Nov 2024
Walking distance to all that Itaewon has to offer
by A verified traveler
Posted 1 Nov 2024
I’ve stayed at IP several times, and I think this will be my last. I usually stay there because it’s close to a fun neighborhood, but IP is starting to show its age and laziness in customer service.
For the room, the carpet is pretty old and feels dirty, and the toilet bidet didn’t work.
Thanks for the good times IP, but you’ve lost a good VIP client.
Comment from Hotel Management
28 Nov 2024 by imperialpalaceboutiquehotel, Hotel Management
Greeting from Imperial Palace Boutique Hotel. We apologize for the inconvenience caused. Our hotel will be remodeled early next year. We will come back with a better look after remodeling. Thank you.
by A verified traveler
Posted 16 Oct 2024
Great service.
Dissapointed no amenities.
Comment from Hotel Management
24 Oct 2024 by imperialpalaceboutiquehotel, Hotel Management
Thank you for using the Imperial Palace Boutique Hotel and for taking the time to share your experience. All employees received support and encouragement through your words of praise, and we will use it as an opportunity to improve the level of service. thank you.
by A verified traveler
Posted 15 Oct 2024
Nonsmoking signs are prominent at imperial palace boutique hotel but the rooms and hallways reek of cigarette smoke. The carpet and rugs were either stained or dirty. Staff were okay, did not provide excellent service. Room was humid, damp, smelled of mold, toilet was dirty and clothes/sheets/towels were always a bit damp due to the humidity in the room? Asked for another room but was told it was max capacity and no other rooms were available. Location is good but that is the only saving grace for this stay. Would not book again mainly due to air quality and hotel building condition.
Comment from Hotel Management
28 Nov 2024 by imperialpalaceboutiquehotel, Hotel Management
Greeting from Imperial Palace Boutique Hotel. We apologize for the inconvenience caused. Our hotel will be remodeled early next year. We will come back with a better look after remodeling. Thank you.
by A verified traveler
Posted 14 Oct 2024
The carpets in the room and overall the hotel were extremely dirty. I felt like we were at a motel. We ended up loosing a night we’d already paid for in order to
Move to a safer neighborhood and cleaner hotel. The room is full of mirrors, inside the shower area, ceiling etc , gives you a felling like someone is constantly watching you.
Comment from Hotel Management
28 Nov 2024 by imperialpalaceboutiquehotel, Hotel Management
Greeting from Imperial Palace Boutique Hotel. We apologize for the inconvenience caused. Our hotel will be remodeled early next year. We will come back with a better look after remodeling. Thank you.
by A verified traveler
Posted 11 Oct 2024
Very nice hotel for a 3 star. Good room amenities. Well positioned for both itaewon bar strip one way and posher Hannam area the other.
Comment from Hotel Management
24 Oct 2024 by imperialpalaceboutiquehotel, Hotel Management
Thank you for using the Imperial Palace Boutique Hotel and for taking the time to share your experience. All employees received support and encouragement through your words of praise, and we will use it as an opportunity to improve the level of service. thank you.
by A verified traveler
Posted 8 Oct 2024
I like the room design
Comment from Hotel Management
19 Nov 2024 by imperialpalaceboutiquehotel, Hotel Management
Thank you for using the Imperial Palace Boutique Hotel and for taking the time to share your experience. All employees received support and encouragement through your words of praise, and we will use it as an opportunity to improve the level of service. thank you.
by A verified traveler from Prospect
Posted 28 Sep 2024
For the amount charged per night, NOT WORTH IT. Everything in the room is too old, the room is poorly designed.
I believe they could have managed the space better.
by A verified traveler
Posted 24 Sep 2024
Close to the subway, a lot of great restaurants and shopping nearby. Staff was very nice and helpful. I would definitely stay here again!
Comment from Hotel Management
24 Oct 2024 by imperialpalaceboutiquehotel, Hotel Management
Thank you for using the Imperial Palace Boutique Hotel and for taking the time to share your experience. All employees received support and encouragement through your words of praise, and we will use it as an opportunity to improve the level of service. thank you.
