Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tucson
Posted 21 Nov 2024
Breakfast buffet was fine. Staff were helpful.
Nothing to complain about.
by A verified traveler
Posted 18 Nov 2024
The place looks old but it is very convenient because of its accessibility to food, cultural areas, transportation
Comment from Hotel Management
21 Nov 2024 by Brian Hong, Hotel Management
Dear Guest,Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dongWe sincerely appreciate your stay with us and hope you had a memorable time during your stay.Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service.We look forward to having the opportunity to welcome you again on your next trip.Thank you and hope you have a pleasant day!Brian HongRoom Division Manager
by A verified traveler
Posted 12 Nov 2024
Was so much better than I anticipated. Great location, friendly staff and clean and comfortable room. I will definitely consider this place again if I return to Seoul.
Comment from Hotel Management
21 Nov 2024 by Brian Hong, Hotel Management
Dear Guest,Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dongWe sincerely appreciate your stay with us and hope you had a memorable time during your stay.Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service.We look forward to having the opportunity to welcome you again on your next trip.Thank you and hope you have a pleasant day!Brian HongRoom Division Manager
by A verified traveler from Sacramento
Posted 12 Nov 2024
This hotel is perfectly situated in Insadong. The lovely shops and cafés are just acriss the stree in Ikseon-dong! The laundry facilities are comfortable and the roof top has a wonderful space to gather. There is a beautiful view of Namsan Tower! I highly recommend this hotel, and will definitely stay here again on my next visit ro Seoul.
Comment from Hotel Management
21 Nov 2024 by Brian Hong, Hotel Management
Dear Guest,Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to Palaces and Myeong-dongWe sincerely appreciate your stay with us and hope you had a memorable time during your stay.Your valuable experience shared with us will be a great encouragement to all of us Heartists, and we promise to deliver even better service.We look forward to having the opportunity to welcome you again on your next trip.Thank you and hope you have a pleasant day!Brian HongRoom Division Manager
by A verified traveler
Posted 28 Oct 2024
The staff at the desk always went above and beyond, especially Henry who helped me with a transportation issue.
by A verified traveler
Posted 27 Oct 2024
The room air conditioning really affected my stay. The heat wouldn’t go below 23.5°C so I was constantly waking up in a sweat as the air con unit kicked in and stopped all night long. I opened the window to let air in but as I was on the 2nd floor a lot of loud street noise came in. I wouldn’t stay here again slowly for this reason as I didn’t have one good nights sleep during my 5 night stay.
by A verified traveler
Posted 26 Oct 2024
This is the place you want to stay. Spotlessly clean from the rooftop garden down to the laundry room in the basement. The only negative is that many large bus groups are coming and going many times, so the desk and lobby area gets very congested.,
by A verified traveler
Posted 25 Oct 2024
by A verified traveler from Laguna Woods
Posted 15 Oct 2024
Noisy and food smells through windows...small room...breakfast selections poor, not changing, and poor service.
by A verified traveler
Posted 13 Oct 2024
Property staff was very responsive and helpful. The room and bathroom were on the smaller side, but the location and service were great.
