Ratings based on 198 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
The room was way too hot. Unable to cool the room even with the window open. The temperature was around 28 to 31 degrees. We had to open the door to the hallway to cool down. I called the front desk and was told there's no AC in the winter and to leave the thermostat off. The shower temperature was also too sensitive.
Comment from Hotel Management
1 Jan 2025 by Simon Kim / General Manager, Hotel Management
Dear Kevin,Warm greetings from Hotel Naru Seoul – MGallery.First of all, I would like to sincerely apologize for the inconvenience you experienced during your recent stay at Hotel Naru Seoul – MGallery.We deeply regret that the room temperature was uncomfortable and that you were unable to adjust it to a more pleasant level. I completely understand how frustrating this must have been, especially when you had to open the hallway door to cool down the room. As you mentioned, our hotel does not operate air conditioning during the winter months, but we greatly appreciate your feedback, and we will certainly look into improving our system to ensure more effective temperature control for our guests in the future.Once again, we apologize for the discomfort caused, and we truly hope to have the opportunity to welcome you back in the future.Sincerely,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
by A verified traveler
Posted 8 Nov 2024
Hotel naru was exceptional. It was very clean and quiet and had all the amenities we could possibly imagine. We were quite pleased with the location and the view. The spa and sauna and pool and restaurant were wonderful. Our room was lovely. I would highly recommend and stay here again.
Comment from Hotel Management
18 Nov 2024 by Simon Kim / General Manager, Hotel Management
Dear Tobias, Warm greetings from Hotel Naru Seoul – MGallery. First and foremost, please allow me to express my gratitude for choosing to stay with us. On behalf of our entire team, I would like to extend our sincerest thanks for making us a part of your journey in Korea. At Hotel Naru Seoul – MGallery, we take immense pride in delivering the highest standard of service and continually striving to create memorable experiences for each and every one of our guests. It brings us great joy to learn that you had a delightful stay and that we were able to contribute to the enjoyment of your travels. We are also sincerely grateful to you for your warm and positive demeanor throughout your extended stay with us. Your thoughtful words have served as a tremendous source of motivation and encouragement for our entire team. We are truly grateful for your kindness and support. If your future travels bring you back to Seoul, we would be honored to have the privilege of welcoming you again and making your next visit even more exceptional. Thank you once again for sharing your experience with us. Warm regards, Simon Kim /General Manager/Hotel Naru Seoul - MGallery
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Madalina, Warm greetings from Hotel Naru Seoul – MGallery. First of all, thank you for taking the time to tell us about your experience at our hotel. However, we are very sorry that your experience did not meet your expectations. At Hotel Naru Seoul - MGallery, we strive to provide our guests with the highest quality service from check-in until checkout. We are sorry if we have not been able to meet your expectations, and we will share it with the entire team in order to improve our services. Once again, thank you for sharing your experience with us, and we would like to have the opportunity to better serve you in the near future.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 27 Oct 2024
Concierge team were super friendly / helpful, as were all the staff. Very nice hotel.
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Paul, Warm greetings from Hotel Naru Seoul-MGallery. First of all, please allow me to write in English. Thank you for taking the time to share your wonderful experience at Hotel Naru Seoul MGallery. We greatly appreciate your kind words and are delighted to hear that you had a pleasant stay with us.Providing exceptional service and ensuring our guests have a smooth and enjoyable experience is always our top priority.We will share this valuable comment with the whole team to encouragement. Thank you once again for choosing Hotel Naru Seoul MGallery, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please do not hesitate to let us know.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 24 Oct 2024
Lovely stay great kind and helpful staff
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Catherine, Warm greetings from Hotel Naru Seoul-MGallery. First of all, thank you for taking the time to share your wonderful experience at Hotel Naru Seoul MGallery. We greatly appreciate your kind words and are delighted to hear that you had a pleasant stay with us. Providing exceptional service and ensuring our guests have a smooth and enjoyable experience is always our top priority. We will share this valuable comment with the whole team to encouragement. Thank you once again for choosing Hotel Naru Seoul MGallery, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please do not hesitate to let us know. Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 9 Oct 2024
A friendly and helpful staff made our trip to Seoul more awesome!
Comment from Hotel Management
10 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear. Paul, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good score for our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Simon Kim / General Manager, Hotel Management
Dear. Genevieve ,Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good score about our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
by A verified traveler
Posted 25 Sep 2024
It has been the most extraordinary stay I ever had in my life being there. I love the room, the river view from the room, breakfast, in room services!
Comment from Hotel Management
30 Sep 2024 by Simon Kim / General Manager, Hotel Management
Dear. Alvin, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good comments about our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Simon Kim / General Manager, Hotel Management
Dear. Kristin, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good score about our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Naru Seoul-Mgallery, Hotel Management
Dear Namkyu, Warm greetings from Hotel Naru Seoul – MGallery. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. As the first MGallery in South Korea, we try to make sure our brand concept, "Memorable and Meaningful moments," is well reflected in our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely,Simon Kim General Manager Hotel Naru Seoul – MGallery
