Ratings based on 632 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 24 Oct 2024
Yes
by A verified traveler from Kissimmee
Posted 21 Oct 2024
Great place l!
Comment from Hotel Management
21 Oct 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Phuong,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your 5 out of 5 rating! We're delighted to hear that you enjoyed your stay and found our hotel to be a great place. We hope to welcome you back again soon!Sincerely,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 17 Oct 2024
😘
Comment from Hotel Management
21 Oct 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Leonardus,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your 5 out of 5 rating! We are thrilled to know you had such a great experience with us. Your feedback means a lot, and we look forward to welcoming you back soon!Sincerely,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 16 Oct 2024
👍
Comment from Hotel Management
16 Oct 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Leonardus,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.Thank you for your perfect rating, Leonardus! We are thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep providing excellent service. We look forward to welcoming you back on your next visit!Sincerely, Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 18 Sep 2024
Very nice hotel. Great amenities. Staff were very nice and very helpful. Staff answered all questions. Great hotel.
Comment from Hotel Management
19 Sep 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Anthony,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words! We are thrilled to hear that you enjoyed your stay and found our amenities and staff to your liking. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience Manager.Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 17 Sep 2024
Loved the accommodations provided for family traveling with toddler. Also love the convenience to shopping and food areas as well as airport limousine
Comment from Hotel Management
19 Sep 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Anna, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your feedback! We are delighted to hear that our accommodations worked well for your family and that you enjoyed the convenience of nearby shopping, dining, and the airport limousine service. We hope to have the pleasure of welcoming you and your family back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience Manager.Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 16 Sep 2024
Clean comfortable bed
Comment from Hotel Management
19 Sep 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Ariuntsetseg,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your review! We are glad you found the bed clean and comfortable. We hope to have the opportunity to welcome you back soon.Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience Manager.Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Awesome room to stay
Posted 26 Jun 2024 on HotelsGreat rooms and service
Comment from Hotel Management
25 Aug 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear Hansoo,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words! We are thrilled to hear that you enjoyed the room and service. Your satisfaction is our top priority, and we look forward to welcoming you back to Seoul Dragon City in the future. Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan
by A verified traveler
Posted 20 May 2024
Three hotels in one property made movement to facility dining, gym, pool, spa, and casino a little confusing and time consuming. I did not like the fact that every time I went into the casino I had to show my passport, even if I had just left moments before and had to go back in to pick up something I had left behind at one of the machines.
Close to mall made shopping easy. Close to train station made transportation easy.
Comment from Hotel Management
25 Aug 2024 by Pauline, Guest Experience Manager , Hotel Management
Dear James,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your feedback. We appreciate your understanding of the unique layout of our property, and we are sorry to hear that navigating between the facilities felt confusing and time-consuming. Your comments are valuable as we continually work to improve guest experiences.Regarding the passport requirement at the casino, we understand it may be inconvenient, but this policy is in place to comply with local regulations. We are glad to hear that our proximity to the mall and train station made shopping and transportation easy for you.We hope to welcome you back and provide an even smoother experience next time. Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan
