Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Very nice hotel. After I checked out, though, I waited in the lobby with my luggage and tried to get a little more sleep in one of the chairs. A group of people, not hotel employees, came and sat down and proceeded to have a meeting. They saw me and said "let's just have the meeting". If I'm paying this much money as a guest at your hotel, I would expect that non-guests would not be able to sit anywhere they want inside and have their meetings. This really stuck with me. Hopefully it won't happen again as I would like to stay here again soon, as a Hilton diamond member. Thanks
Comment from Hotel Management
9 Dec 2024 by 콘래드 서울, Hotel Management
First and foremost, thank you for having chosen Conrad Seoul as the hotel of choice for your recent stay.Also, we would like to thank you for completing the guest questionnaire for our hotel. We are indeed pleased to learn that you have enjoyed your stay at Conrad Seoul.We appreciate your feedback as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.Sincerely,
by A verified traveler from Brookfiled
Posted 21 Nov 2024
good service
Comment from Hotel Management
26 Nov 2024 by 콘래드 서울, Hotel Management
안녕하십니까, 콘래드 서울에서 정중히 인사드립니다. 먼저 저희 콘래드 서울을 이용해 주셔서 진심으로 감사드립니다. 고객님의 의견은 저희가 모든 고객님께 제공하는 서비스 및 제품의 질 향상과 지속적인 모니터링에 매우 큰 도움이 될 것 입니다. 빠른 시일내에 고객님을 콘래드 서울에서 다시 모시기를 기대합니다. 감사합니다.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by 콘래드 서울, Hotel Management
안녕하십니까,콘래드 서울에서 정중히 인사드립니다.먼저 고객님의 숙박 장소로 콘래드 서울을 선택해 주셔서 감사드립니다.저희는 설문 조사를 통해 고객님께서 콘래드 서울에서 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고객님께서 보내주신 소중한 의견에 깊은 감사를 드리며, 이와 같은 의견은 저희가 모든 고객님께 제공하는 서비스 및 제품의 질 향상과 지속적인 모니터링에 매우 큰 도움이 될 것 입니다.빠른 시일내에 고객님을 콘래드 서울에서 다시 모시기를 기대합니다.감사합니다.
by A verified traveler from DAVIE
Posted 25 Oct 2024
We traveled with our 10 year old son, and a couple friends of us. We stayed at a Suite, and our friends did too. This a very large and beautiful hotel. We stayed here last year in April. This year we stayed in a suite, and our friends did to. The service has lacked more since last year. Also, their housekeeping was not good, as the shower didn't look clean and the hand held shower cord was rusted, and the toilet from the half bathroom didn't look clean. Also, the rug in the bedroom had a large part that was detaching from the floor, causing it to be dangerous to walk on. If pictures are needed, I took and video as well. We stayed in room 1816.
In spite of that, their restaurant on the 37th Floor continues to have great service and delicious food full of flavors.
Comment from Hotel Management
29 Oct 2024 by 콘래드 서울, Hotel Management
We appreciate your feedback as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.Sincerely,
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
19 Sep 2024 by 콘래드 서울, Hotel Management
안녕하십니까,콘래드 서울에서 정중히 인사드립니다.먼저 고객님의 숙박 장소로 콘래드 서울을 선택해 주셔서 감사드립니다.저희는 설문 조사를 통해 고객님께서 콘래드 서울에서 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고객님께서 보내주신 소중한 의견에 깊은 감사를 드리며, 이와 같은 의견은 저희가 모든 고객님께 제공하는 서비스 및 제품의 질 향상과 지속적인 모니터링에 매우 큰 도움이 될 것 입니다.빠른 시일내에 고객님을 콘래드 서울에서 다시 모시기를 기대합니다.감사합니다.
by A verified traveler
Posted 10 Sep 2024
I had selected and paid for the free breakfast option for everyone, but the front desk staff told me that children were not included and that I had to pay an additional per night around $60. When I asked why since I had already paid, they didn't check any proof and simply said, "Then don't pay."
It was ridiculous.
If the system was wrong, correct it properly without shame.
Comment from Hotel Management
12 Sep 2024 by 콘래드 서울, Hotel Management
We were disappointed to learn about your recent experience with our staff and would like to extend our sincere apologies for the inconvenience. We take guest feedback very seriously and we assure you that appropriate measures will be taken to address the issues you have brought to our attention. We are committed to providing the highest level of service to our guests, and saddened that we fell short in your case. With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.Sincerely
by A verified traveler
Posted 6 Sep 2024 on Hotels
I've stayed with my wife and a 100-day-old son. Everything was perfect for a family with a baby.
Comment from Hotel Management
6 Sep 2024 by 콘래드서울, Hotel Management
Warm greetings from Conrad Seoul and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with Conrad Seoul team.The team and I look forward to the opportunity of welcoming you back to the Conrad Seoul in the not too distant future.We thank you once again for your loyalty to the Hilton family of hotels, and most of all for choosing the Conrad Seoul as your hotel of choice.Thank you.
by A verified traveler
Posted 25 Aug 2024 on Hotels
beautiful hotel very well located
Comment from Hotel Management
26 Aug 2024 by 콘래드 서울, Hotel Management
안녕하십니까,콘래드 서울에서 정중히 인사드립니다.먼저 고객님의 숙박 장소로 콘래드 서울을 선택해 주셔서 감사드립니다.저희는 설문 조사를 통해 고객님께서 콘래드 서울에서 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고객님께서 보내주신 소중한 의견에 깊은 감사를 드리며, 이와 같은 의견은 저희가 모든 고객님께 제공하는 서비스 및 제품의 질 향상과 지속적인 모니터링에 매우 큰 도움이 될 것 입니다.빠른 시일내에 고객님을 콘래드 서울에서 다시 모시기를 기대합니다.감사합니다.
by A verified traveler
Posted 14 Aug 2024
The Conrad was a great place to stay in Seoul. It is about a 20 to 30 minute cab ride from most of what you want to see in the city.
As first timers in Korea, the major surprise was a lot of lost in translation that took place when communicating with staff and taxi drivers.
Comment from Hotel Management
19 Aug 2024 by 콘래드 서울, Hotel Management
Warm greetings from Conrad Seoul and thank you very much for taking the time to share your experience with us.Your valuable comments have been shared with Conrad Seoul team.The team and I look forward to the opportunity of welcoming you back to the Conrad Seoul in the not too distant future.We thank you once again for your loyalty to the Hilton family of hotels, and most of all for choosing the Conrad Seoul as your hotel of choice.Thank you.
by A verified traveler
Posted 13 Aug 2024
Bad reception for mobile!
Comment from Hotel Management
19 Aug 2024 by 콘래드 서울, Hotel Management
Thank you for having chosen Conrad Seoul as the hotel of choice for your recent stay.We appreciate your feedback as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.Sincerely,
